Cytracom

All Systems Operational

Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts ? Operational
Management Operational
UC Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 16, 2025

No incidents reported today.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
UCaaS Voice Services Impairment from a subset of ISPs
Resolved - This incident has been resolved.
Nov 14, 21:43 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 16:02 CST
Investigating - Cytracom Engineering has identified an issue impairing voice services for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.
Nov 14, 13:01 CST
Nov 13, 2025

No incidents reported.

Nov 12, 2025
UCaaS Routine Maintenence
Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 CST
Scheduled - We will be performing essential infrastructure maintenance on the UCaaS backend infrastructure during this time.
Nov 11, 18:38 CST
Intermittent issues with Client Applications access to Voicemail
Resolved - This incident has been resolved.
Nov 12, 19:42 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 16:10 CST
Investigating - Cytracom Engineering has identified an issue impairing voicemail from Client Applications services for a subset of our customers. We are investigating the root cause and working to a full resolution. As updates become available, they will be posted here.
Nov 12, 11:10 CST
Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
UCaaS: Inbound calls failing for subset of customers
Resolved - The problem has been resolved. All incoming calls are working as usual.
Nov 6, 17:17 CST
Identified - The issue has been identified and we applied a fix. We are currently monitoring incoming call completion.
Nov 6, 17:14 CST
Investigating - Some users informed that missing audio on inbound calls and the engineering team is investigating the root cause.
Nov 6, 16:45 CST
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025
UCaaS: Intermittent Partner Portal Connection Issue
Resolved - This incident has been resolved.
Nov 2, 11:13 CST
Monitoring - A fix has been implemented, and we are monitoring results.
Nov 2, 11:10 CST
Investigating - We are investigating possible connection issues with the Partner Portal.
Nov 2, 10:42 CST
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