Cytracom

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Caller ID Resolution Operational
SpamGuard Service Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
100.0 % uptime
Today
Unity Portal Operational
90 days ago
100.0 % uptime
Today
Unity Authentication Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 14, 2026

No incidents reported today.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
UCaaS: BLF status and Call Detail Records Delayed
Resolved - All backlog Call Details Records have been processed. This issue is now resolved.
Jun 11, 06:34 CDT
Monitoring - We have identified and corrected the issue.

Call Detail Records (CDRs) in Insights during the incident will be available within next 12 hours. New events are processing normally and are not expected to experience delays.

Inbound and outbound calling, voicemail delivery, and new CDR processing are not impacted at this time. We will continue monitoring until the backlog is fully cleared.
Jun 10, 15:50 CDT
Identified - We are currently experiencing a backlog in our call event processing system, which may cause delays in event-related updates.

This may impact CDR processing, BLF status updates, and voicemail arrival indicators. Inbound and outbound calling remain operational, and voicemail delivery is not impacted.

Our team is actively working to clear the backlog and will continue to monitor the system.
Jun 10, 13:43 CDT
Jun 10, 2026
Jun 9, 2026
UCaaS: Call Details Records and Presence
Resolved - The backlog processing has been completed. This issue is now resolved.
Jun 9, 21:04 CDT
Monitoring - We have identified and corrected the issue that caused a backlog in our event processing pipeline. The issue was related to a failed event consumer, which has now been restarted, and queued messages are processing successfully.

Some Call Detail Records (CDRs) in Insights may continue to be delayed for the next few hours while the CDR processor catches up on previously delayed events. New events are processing normally and are not expected to experience delays.

Inbound and outbound calling, voicemail delivery, and new CDR processing are not impacted at this time. We will continue monitoring until the backlog is fully cleared.
Jun 9, 16:44 CDT
Identified - We are currently experiencing a backlog in our call event processing system, which may cause delays in event-related updates.

This may impact CDR processing, BLF status updates, and voicemail arrival indicators. Inbound and outbound calling remain operational, and voicemail delivery is not impacted.

Our team is actively working to clear the backlog and will continue to monitor the system.
Jun 9, 15:32 CDT
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026
UCaaS: Routine Maintenance
Completed - The scheduled maintenance has been completed.
Jun 6, 22:20 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:00 CDT
Scheduled - We will be performing a rolling upgrade of several voice servers during this maintenance window. During this time, a subset of customers may experience brief interruptions to inbound and outbound calls while the servers are rebooted.
Jun 3, 11:43 CDT
Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026
UCaaS: Outbound Call Failure
Resolved - This incident has been resolved.
Jun 3, 23:06 CDT
Monitoring - We have identified and mitigated the issue that caused intermittent call setup failures for some customers. The issue was related to a degraded backend component that impacted call processing on a subset of voice infrastructure. Our engineering team applied corrective action, and calls are now processing normally. We are continuing to monitor the platform closely to ensure stability.
Jun 3, 10:49 CDT
Investigating - We are currently investigating an issue causing intermittent inbound and outbound call failures for some customers. Our engineering team is actively working to identify the root cause and restore normal call processing. We will provide an update as soon as more information is available.
Jun 3, 10:10 CDT
Jun 2, 2026
UCaaS: Inbound/Outbound Call Failures
Resolved - This incident has been resolved.
Jun 2, 15:57 CDT
Update - The issue causing intermittent inbound and outbound call failures has been resolved. Our engineering team identified a capacity constraint in a backend call processing service and applied corrective action. Calls are now processing normally, and the platform remains stable.
Jun 2, 15:56 CDT
Monitoring - We identified an issue affecting call processing on a subset of voice servers, which resulted in intermittent inbound and outbound call failures for some customers. Our engineering team applied corrective action, and call processing has returned to normal. We are continuing to monitor the platform closely to ensure stability.
Jun 2, 11:49 CDT
Investigating - We are currently investigating intermittent inbound and outbound call failures affecting some customers. Our team is actively working to identify the issue and will provide updates as they become available.
Jun 2, 11:11 CDT
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

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