Monitoring - The underlying communications carrier has reported that the issue has been resolved.
All inbound calls, inbound messages, 911 and E911 services are operational at this time.
We are monitoring stability and will post an update if there is a change in service.
Sep 27, 22:54 CDT
Identified - There is a nationwide outage with an underlying communications carrier impacting all major VoIP providers. We are tracking the issue and working closely with the carriers to assist where we can.
The outage is causing a portion of Cytracom customers to experience intermittent failures receiving inbound calls and messages.
Some outbound 911 calls may not work, or may not pass location information to the 911 dispatch service.
More information will be provided as it becomes available.
Sep 27, 10:00 CDT
The underlying carrier has resolved the issue affecting inbound calls and messages.
All voice calls and messaging are functioning normally at this time.
Sep 25, 20:14 CDT
A portion of Cytracom customers have experienced intermittent failures receiving inbound calls and messages. We are working with the underlying carrier to resolve the issue. More information will be provided as it becomes available.
Voice calls are functioning normally at this time.
Sep 25, 16:21 CDT
Integration with the payment processor was re-established and previously failed payments have been processed. Scheduled payment processing is fully functional.
Sep 22, 09:08 CDT
We are currently investigating elevated failure rates during payment processing. Users may receive notices by email and in the management portal that a payment method has failed or that payment processing has failed. Additionally, users may be unable to update their payment methods in the management portal at this time.
Service will not be interrupted by these failures.
Sep 20, 13:27 CDT
BLF and park status response times have remained within operating limits since the previous update, and we consider this issue resolved.
A small subset (<0.012%) of devices with a specific combination of firmware version, model, and local network configuration may experience intermittent BLF delays. Those devices will be assessed during a maintenance window to be announced here.
Sep 16, 13:11 CDT
We have isolated the cause to a subset of devices that are reconnecting at a higher than normal rate and have isolated those devices from the rest of the fleet.
BLF and park status response times have been restored to within operating limits.
Sep 15, 16:38 CDT
We have identified an issue causing degraded performance of BLF keys and park status on a subset of desktop phones.
Cytracom Desktop and Cytracom Mobile application BLF statuses are unaffected.
Voice calls and business messaging services are unaffected, and functioning normally.
Sep 15, 12:25 CDT
Response times for BLF and park status on desktop phones have been within operating limits since the incident entered the monitoring phase.
Sep 14, 15:05 CDT
We have resolved an issue that impacted performance of BLF keys and park status on the desktop phones. We are actively monitoring the service for any additional BLF and status issues. Voice, mobile, and business messaging services were not impacted by this event.
Sep 13, 17:33 CDT
We are currently investigating an issue that is causing degraded performance of BLF and park status keys for some users. We will continue to post updates here as soon as they become available.
Sep 13, 15:02 CDT