Delay in call detail record (CDR) reporting
Incident Report for Cytracom
Postmortem

A coding issue in one our application time zone libraries caused a delay in the creation of CDRs.

Posted 14 days ago. Jul 02, 2018 - 17:53 CDT

Resolved
Call recordings are now up to date and processing normally.
Posted 14 days ago. Jul 02, 2018 - 17:51 CDT
Monitoring
A resolution has been implemented and the call detail reporting is now processing. We will continue to monitor the progress until the backlog is eliminated.
Posted 14 days ago. Jul 02, 2018 - 15:32 CDT
Investigating
The call detail reporting is currently delayed. We are investigating the cause and will provide status updates hourly.
Posted 14 days ago. Jul 02, 2018 - 14:26 CDT
This incident affected: Management Portal.