Delay in call detail record (CDR) reporting

Incident Report for Cytracom

Postmortem

A coding issue in one our application time zone libraries caused a delay in the creation of CDRs.

Posted Jul 02, 2018 - 17:53 CDT

Resolved

Call recordings are now up to date and processing normally.

Posted Jul 02, 2018 - 17:51 CDT

Monitoring

A resolution has been implemented and the call detail reporting is now processing. We will continue to monitor the progress until the backlog is eliminated.

Posted Jul 02, 2018 - 15:32 CDT

Investigating

The call detail reporting is currently delayed. We are investigating the cause and will provide status updates hourly.

Posted Jul 02, 2018 - 14:26 CDT

This incident affected: Management (Management Portal).