Cytracom

All Systems Operational

Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ControlOne US-Southwest (LAX) Region Infrastructure Improvements Apr 21, 2025 04:00-07:00 CDT

Engineers will be performing maintenance on connectivity components in the US-Southwest (LAX) Region. This is disruptive maintenance. Bridges and Agents will be unable to connect to resources in US-Southwest (LAX) Region during this maintenance window. Bridges and Agents will appear offline.

If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Posted on Apr 17, 2025 - 12:31 CDT
Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Partial Service Degradation in the US-SouthEast (ATL) Region
Resolved - This incident has been resolved.
Apr 15, 13:14 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 12:14 CDT
Identified - We have identified an issue impacting ControlOne customers using our US-SouthEast (ATL) Region and have implemented a fix.
Apr 15, 11:56 CDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
ControlOne Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:00 CDT
Scheduled - We will be performing infrastructure maintenance in the US-NorthEast (EWR), US-SouthEast (ATL), and US-SouthCentral (DFW) regions. Customers may experience a brief interruption to bridge and agent connectivity as we work to increase reliability and performance in these regions.
Apr 10, 18:30 CDT
Apr 10, 2025
Apr 9, 2025
ControlOne Agent and Bridge: Partial Service Degradation in US-SouthEast (ATL) Region
Resolved - This incident has been resolved.
Apr 9, 15:21 CDT
Monitoring - A fix has been implemented and all impacted services are now operational. We will continue to monitor.
Apr 9, 12:44 CDT
Update - We are continuing to work on a fix for this issue.
Apr 9, 09:23 CDT
Identified - We have identified and mitigated an issue within the US-SouthEast (ATL) region. We have implemented a fix and we are monitoring the results.
Apr 9, 08:33 CDT
Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

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