All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Caller ID Resolution Operational
SpamGuard Service Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
100.0 % uptime
Today
Unity Portal Operational
90 days ago
100.0 % uptime
Today
Unity Authentication Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

UCaaS: Scheduled Maintenance Jul 25, 2026 22:00-23:00 CDT

Scheduled - We will be performing rolling server upgrades during the scheduled maintenance window.

During this time, each server may experience a brief interruption to call flow lasting less than 10 minutes. Because the upgrades will be completed on a rolling basis, interruptions are expected to be limited to the individual server being upgraded.
Jul 10, 2026 - 11:54 CDT

Aug 1, 2026

No incidents reported today.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

ControlOne partial service degradation in the US-SouthCentral (DFW) Region
Resolved - This incident has been resolved.
Jul 30, 16:55 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 11:07 CDT
Investigating - We have identified an issue causing a partial service degradation for a subset of customers in the US-SouthCentral ControlOne region.

ControlOne Bridges may experience intermittent connectivity
ControlOne Agents may experience intermittent connectivity or "Retrying" status
Jul 30, 10:36 CDT
UCaaS: Inbount/Outbound Calls Failing
Resolved - This incident has been resolved.

We have implemented an extra step so the automated config management doesn't trigger outside a declared maintenance window. We apologize for the disruption caused by this.
Jul 30, 16:25 CDT
Monitoring - A fix has been implemented and we the calls are flowing as usual. We are closely monitoring for any other issues.
Jul 30, 13:16 CDT
Identified - We are investigating an issue impacting inbound and outbound call failures. We we identified an incorrect configuration that caused this issue. We are working on a fix and will update soon.
Jul 30, 13:10 CDT

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

ControlOne partial service degradation in the US-Southeast (ATL) Region
Resolved - This incident has been resolved.
Jul 21, 23:12 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 09:12 CDT
Investigating - We have identified an issue causing a partial service degradation for a 15% subset of customers in the US-Southeast ControlOne region.

ControlOne Bridges may experience intermittent connectivity
ControlOne Agents may experience intermittent connectivity or "Retrying" status
Jul 21, 08:44 CDT

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

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