Cytracom

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Caller ID Resolution Operational
SpamGuard Service Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
100.0 % uptime
Today
Unity Portal Operational
90 days ago
100.0 % uptime
Today
Unity Authentication Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 16, 2026

No incidents reported today.

Aug 15, 2026

Database Maintenance – Scheduled Downtime
Completed - The scheduled maintenance has been completed.
Aug 15, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 21:00 CDT
Scheduled - We will be performing scheduled database maintenance on Saturday to upgrade our database infrastructure.

During this maintenance window, the affected services may experience temporary downtime or limited availability. This may affect calls to and from mobile applications, as well as authentication-related functionality, including logging in to the application. Customers may be unable to access certain services while the maintenance is in progress.

We expect service to be fully restored once the maintenance is complete. We will provide updates as the maintenance begins, progresses, and concludes.

Thank you for your patience and understanding.
Aug 13, 14:47 CDT

Aug 14, 2026

ControlOne geolocation services degraded
Resolved - This incident has been resolved.
Aug 14, 09:34 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 07:47 CDT
Identified - We have identified an issue affecting ControlOne Agent geolocation services. Agents may intermittently fail a location in the portal, or fail a device posture check that requires a location fix. As a workaround partners can remove geolocation from the policy.
Aug 14, 07:33 CDT
ControlOne US-Southeast (ATL) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 01:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 22:45 CDT
Scheduled - We will be performing scheduled maintenance in the US-SouthEast(ATL) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.

Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Aug 13, 22:37 CDT
ControlOne US-SouthCentral (DFW) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 23:00 CDT
Scheduled - We will be performing scheduled maintenance in the US-SouthCentral (DFW) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.

Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Aug 13, 22:40 CDT

Aug 13, 2026

ControlOne site status reporting
Resolved - This incident has been resolved.
Aug 13, 21:22 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 17:09 CDT
Identified - The issue has been identified and a fix is being implemented.
Aug 13, 16:06 CDT
Investigating - We are currently investigating an issue causing a subset of ControlOne Sites to report an incorrect ISP status in the ControlOne portal. This is a visual problem only and does not impact site connectivity.
Aug 13, 15:10 CDT

Aug 12, 2026

No incidents reported.

Aug 11, 2026

ControlOne partial service degradation in the US-Southeast (ATL) Region
Resolved - This incident has been resolved.
Aug 11, 14:47 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 11:55 CDT
Investigating - We are currently investigating a partial service degradation in the US-Southeast (ATL) Region.
Aug 11, 08:29 CDT

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

ControlOne API + Management portal increased load times.
Resolved - This incident has been resolved.
Aug 7, 16:57 CDT
Identified - We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to configuration changes more slowly than usual. The management portal may appear unresponsive until this clears.
Aug 7, 16:18 CDT
ControlOne US-SouthCentral (DFW) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 7, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 CDT
Scheduled - We will be performing scheduled maintenance in the US-SouthCentral (DFW) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.

Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Aug 6, 13:52 CDT

Aug 6, 2026

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

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