Cytracom

All Systems Operational

Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 14, 2025

No incidents reported today.

Jun 13, 2025
ControlOne: US-NorthEast (EWR) Partial Outage
Resolved - All systems are operating as expected.
Jun 13, 20:42 CDT
Monitoring - The Region has returned to service. We will continue monitor.
Jun 13, 19:49 CDT
Identified - A permanent fix is rolling out to the affected accounts. They will remain disconnected from ControlOne until this operation is complete.
Jun 13, 16:22 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 15:27 CDT
Identified - Intermittent connectivity loss is affecting the same subset of users. Our engineering team is implementing a fix to the affected resources.
Jun 13, 14:34 CDT
Monitoring - We have identified and rectified an issue affecting a subset ControlOne customers using US-NorthEast (EWR) region.
Jun 13, 14:03 CDT
Jun 12, 2025
UCaaS Fax Completion Outage
Resolved - This incident has been resolved.
Jun 12, 17:15 CDT
Monitoring - We have been informed by our third-party provider, powered by GCP, that fax services are beginning to recover. Please note that previously enqueued faxes may still experience some delays in delivery.

Our team will continue to closely monitor the situation and will issue an all-clear notification once full service has been confirmed.
Jun 12, 16:43 CDT
Identified - We have identified an issue impacting Cytracom UCaaS customers utilizing fax completion. This is a failure within a third-party component powered by GCP, which is experiencing a widespread outage. We will provide updates as they become available.
Jun 12, 14:49 CDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025
ControlOne US-SouthEast (ATL) Region Infrastructure Improvements
Completed - The scheduled maintenance has been completed.
Jun 1, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 20:00 CDT
Scheduled - Engineers will be performing maintenance on connectivity components in the US-SouthEast (ATL) Region. This is disruptive maintenance. A subset of Bridges and Agents may be intermittently unable to connect to resources in US-SouthEast (ATL) Region during this maintenance window.

If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
May 31, 12:40 CDT
May 31, 2025
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