Cytracom

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Caller ID Resolution Operational
SpamGuard Service Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
100.0 % uptime
Today
Unity Portal Operational
90 days ago
100.0 % uptime
Today
Unity Authentication Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

UCaaS: Scheduled Maintenance – Platform Migration Jun 23, 2026 20:00-21:00 CDT

Cytracom is continuing a planned migration of UCaaS accounts to our upgraded platform and infrastructure.

No action is required if:
- You are using ControlOne, or
- You have already updated your firewall and QoS settings to allow the required IP ranges below.

Action Required (if not using ControlOne):
Please ensure the following IP ranges are allowed on your firewall prior to the maintenance window:
- 64.58.110.0/23 (64.58.110.1 – 64.58.111.254)
- 3.208.72.128/27 (3.208.72.128 – 3.208.72.158)

MSP Partners: Please verify these settings for your customers.

Customers: Please contact your MSP or IT provider to confirm these IP ranges are allowed.

Exception: If you have devices that were manually configured or self-provisioned outside of Cytracom's provisioning service, update the registration servers to:
- reg.cmh1.uc.cytracom.net
- kr1.cytracom.net

Completing these steps in advance will help prevent service interruptions, call failures, and registration issues following migration.
Posted on Jun 23, 2026 - 20:00 CDT
Jun 18, 2026

No incidents reported today.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
UCaaS: BLF status and Call Detail Records Delayed
Resolved - All backlog Call Details Records have been processed. This issue is now resolved.
Jun 11, 06:34 CDT
Monitoring - We have identified and corrected the issue.

Call Detail Records (CDRs) in Insights during the incident will be available within next 12 hours. New events are processing normally and are not expected to experience delays.

Inbound and outbound calling, voicemail delivery, and new CDR processing are not impacted at this time. We will continue monitoring until the backlog is fully cleared.
Jun 10, 15:50 CDT
Identified - We are currently experiencing a backlog in our call event processing system, which may cause delays in event-related updates.

This may impact CDR processing, BLF status updates, and voicemail arrival indicators. Inbound and outbound calling remain operational, and voicemail delivery is not impacted.

Our team is actively working to clear the backlog and will continue to monitor the system.
Jun 10, 13:43 CDT
Jun 10, 2026
Jun 9, 2026
UCaaS: Call Details Records and Presence
Resolved - The backlog processing has been completed. This issue is now resolved.
Jun 9, 21:04 CDT
Monitoring - We have identified and corrected the issue that caused a backlog in our event processing pipeline. The issue was related to a failed event consumer, which has now been restarted, and queued messages are processing successfully.

Some Call Detail Records (CDRs) in Insights may continue to be delayed for the next few hours while the CDR processor catches up on previously delayed events. New events are processing normally and are not expected to experience delays.

Inbound and outbound calling, voicemail delivery, and new CDR processing are not impacted at this time. We will continue monitoring until the backlog is fully cleared.
Jun 9, 16:44 CDT
Identified - We are currently experiencing a backlog in our call event processing system, which may cause delays in event-related updates.

This may impact CDR processing, BLF status updates, and voicemail arrival indicators. Inbound and outbound calling remain operational, and voicemail delivery is not impacted.

Our team is actively working to clear the backlog and will continue to monitor the system.
Jun 9, 15:32 CDT
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026
UCaaS: Routine Maintenance
Completed - The scheduled maintenance has been completed.
Jun 6, 22:20 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:00 CDT
Scheduled - We will be performing a rolling upgrade of several voice servers during this maintenance window. During this time, a subset of customers may experience brief interruptions to inbound and outbound calls while the servers are rebooted.
Jun 3, 11:43 CDT
Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

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