Cytracom
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Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
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Fax Completion Operational
Desktop Fax Operational
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Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
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Operational
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ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The ControlOne US-Central-2 region will be undergoing infrastructure enhancements related to foundational improvements to system resiliency. Connectivity interruptions may be experienced periodically throughout this window for any particular individual gateway as these enhancements are rolled out to the fleet.
Posted on Oct 01, 2023 - 02:00 CDT
The ControlOne US-West-1 and US-West-2 regions will be undergoing infrastructure enhancements related to foundational improvements to system resiliency. Connectivity interruptions may be experienced periodically throughout this window for any particular individual gateway as these enhancements are rolled out to the fleet.
Posted on Sep 20, 2023 - 15:55 CDT
Past Incidents
Sep 30, 2023

No incidents reported today.

Sep 29, 2023

No incidents reported.

Sep 28, 2023
Resolved - This incident has been resolved.
Sep 28, 15:55 CDT
Update - We are continuing to monitor for any further issues.
Sep 28, 10:10 CDT
Monitoring - A fix has been implemented, call center behavior has returned to normal, and we are monitoring the results.
Sep 28, 10:08 CDT
Investigating - Cytracom Engineering has identified an issue where multiple instances of the same queue call will ring through. The problem does not affect the ability to answer the queue call. We are investigating the root cause and working to a full resolution. As updates become available, they will be posted here.
Sep 28, 09:49 CDT
Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023
Resolved - This incident has been resolved.
Sep 25, 14:41 CDT
Update - All Cytracom subscribers are able to successfully make and receive calls from all extensions, hardware phones, and applications. We will continue to monitor call completion rates and will provide an update if there is a change in status or service level.
Sep 25, 02:00 CDT
Update - As of the last update, a subset of accounts using some cordless models were identified as being unable to reliably complete calls. A fix was implemented for this issue.

Additionally, customers with recently updated IVRs or other system recordings may have been subjected to call failures. Service for all IVR customers have been fully restored.

At this time, call completion rates have returned to normal levels. All Cytracom subscribers are able to complete inbound and outbound calls.

As a reminder, please refer to our published firewall best practices to ensure connectivity to Cytracom’s redundant data centers.

Sep 24, 18:21 CDT
Monitoring - Cytracom Engineering has put a fix in place, and we are monitoring the results.
Sep 24, 12:46 CDT
Update - Cytracom Engineering has restored call functionality to users making calls through desktop phones. The mobile app's status of working has remained unchanged. Currently, we are investigating call completion through Cytracom Desktop. Updates will be posted here.
Sep 24, 10:56 CDT
Update - We are continuing to investigate this issue.
Sep 24, 09:36 CDT
Investigating - Cytracom Engineering has identified an issue impairing voice services for our customers on the desktop phone and our desktop app. Calls on the mobile app are working at this time. We are investigating the root cause and working to a full resolution. As updates become available, they will be posted here.
Sep 24, 09:13 CDT
Sep 24, 2023
Completed - The scheduled maintenance has been completed.
Sep 24, 03:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 01:00 CDT
Scheduled - The ControlOne US-Southeast-1 region will be undergoing infrastructure enhancements related to foundational improvements to system resiliency. Connectivity interruptions may be experienced periodically throughout this window for any particular individual gateway as these enhancements are rolled out to the fleet.
Sep 20, 15:52 CDT
Sep 23, 2023

No incidents reported.

Sep 22, 2023
Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 04:00 CDT
Scheduled - The ControlOne US-Northwest-1 region will be undergoing infrastructure enhancements related to foundational improvements to system resiliency. Connectivity interruptions may be experienced periodically throughout this window for any particular individual gateway as these enhancements are rolled out to the fleet.
Sep 22, 02:53 CDT
Sep 21, 2023
Completed - The scheduled maintenance has been completed.
Sep 21, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 04:00 CDT
Scheduled - The ControlOne US-Northwest-1 region will be undergoing infrastructure enhancements related to foundational improvements to system resiliency. Connectivity interruptions may be experienced periodically throughout this window for any particular individual gateway as these enhancements are rolled out to the fleet.
Sep 20, 15:50 CDT
Sep 20, 2023
Resolved - This incident has been resolved.
Sep 20, 14:44 CDT
Monitoring - A fix has been implemented and we are monitoring the creation of new User Zones.
Sep 20, 14:20 CDT
Investigating - We are investigating an issue preventing new User Zones from being created in the Central-2 region. Exiting User Zones, Agent connections, and traffic services are unaffected.
Sep 20, 13:59 CDT
Sep 19, 2023

No incidents reported.

Sep 18, 2023
Resolved - This incident has been resolved.
Sep 18, 11:22 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 10:42 CDT
Investigating - Cytracom Engineering has identified an issue impairing voice services for a subset of our customers. We are investigating the root cause and working to a full resolution. As updates become available, they will be posted here.
Sep 18, 09:52 CDT
Sep 17, 2023
Completed - The scheduled maintenance has been completed.
Sep 17, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:00 CDT
Scheduled - The ControlOne US-Northwest-1 region will be undergoing infrastructure enhancements related to foundational improvements to system resiliency. Increased latency and packet loss is possible during this time, though the degradation for any one affected site should be less than 5 minutes.
Sep 24, 04:00 CDT
Sep 16, 2023

No incidents reported.