ControlOne service degradation in the US-Midwest (ORD) Region
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 2026 - 13:24 CDT
Identified - The issue has been identified and a fix is being implemented.
Sep 22, 2026 - 13:01 CDT
Update - We are continuing to investigate this issue.
Sep 22, 2026 - 12:24 CDT
Investigating - We are currently investigating a service degradation in the US-Midwest (ORD) Region impacting connectivity for a subset of customers.
Sep 22, 2026 - 12:07 CDT
Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Caller ID Resolution Operational
SpamGuard Service Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Major Outage
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Major Outage
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
Unity Portal Operational
Unity Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 22, 2026

Unresolved incident: ControlOne service degradation in the US-Midwest (ORD) Region.

Sep 21, 2026

ControlOne US-NorthEast (EWR) Region Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:00 CDT
Scheduled - We will be performing scheduled maintenance in the US-NorthEast (EWR) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Sep 18, 22:54 CDT

Sep 20, 2026

Sep 19, 2026

No incidents reported.

Sep 18, 2026

ControlOne US-Southeast (ATL) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:00 CDT
Scheduled - We will be performing scheduled maintenance in the US-SouthEast(ATL) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.

Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Sep 16, 11:05 CDT

Sep 17, 2026

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

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