Cytracom

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Caller ID Resolution Operational
SpamGuard Service Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
100.0 % uptime
Today
Unity Portal Operational
90 days ago
100.0 % uptime
Today
Unity Authentication Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

UCaaS: Scheduled Maintenance Jul 18, 2026 22:00-23:00 CDT

We will be performing rolling server upgrades during the scheduled maintenance window.

During this time, each server may experience a brief interruption to call flow lasting less than 10 minutes. Because the upgrades will be completed on a rolling basis, interruptions are expected to be limited to the individual server being upgraded.
Posted on Jul 10, 2026 - 11:54 CDT
Jul 15, 2026
ControlOne US-SouthCentral (DFW) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 23:00 CDT
Scheduled - We will be performing scheduled maintenance in the US-SouthCentral (DFW) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible.

We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Jul 14, 13:03 CDT
ControlOne US-Southeast (ATL) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 00:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:30 CDT
Scheduled - We will be performing scheduled maintenance in the US-Southeast (ATL) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible.

We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Jul 14, 13:00 CDT
Jul 14, 2026
Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
ControlOne US-Southwest (LAX) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 04:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 03:00 CDT
Scheduled - We will be performing scheduled maintenance in the US-Southwest (LAX) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.

Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Jul 9, 15:49 CDT
ControlOne US-Northwest (SEA) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 02:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 01:00 CDT
Scheduled - We will be performing scheduled maintenance in the US-Northwest (SEA) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.

Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Jul 9, 15:46 CDT
Jul 9, 2026
UCaaS: Partial Inbound and Outbound Call Failure
Resolved - This incident has been resolved.
Jul 9, 13:05 CDT
Monitoring - We restarted the network interface and the calls should flow as usual. Thanks for your patience during this issue.
Jul 9, 12:55 CDT
Investigating - One of the servers in our fleet experiencing network connectivity issues and our engineering team is investigating. If you are in that server, you may experience intermittent call failures. We will resolve this quickly and thanks for your patience.
Jul 9, 12:53 CDT
Jul 8, 2026

No incidents reported.

Jul 7, 2026
UCaaS: Partial Inbound/Outbound Call Failures
Resolved - The issue causing partial inbound and outbound call failures has been resolved.

Corrective action was taken by restarting a small number of call processing servers, which restored normal call flow. After continued monitoring, inbound and outbound calling have remained stable.

Some customers may have experienced failed call attempts, delayed call setup, or intermittent call completion issues during the incident window.

We apologize for the disruption and appreciate your patience while our team worked to restore service.
Jul 7, 16:48 CDT
Monitoring - We have taken corrective action to address the partial inbound and outbound call failures affecting some customers.

A small number of call processing servers were restarted to restore normal call flow. Call traffic has recovered, and we are currently monitoring the platform to confirm continued stability.

Some users may have experienced failed call attempts, delayed call setup, or intermittent call completion issues during the incident.

We will continue monitoring and provide a final update once the issue is fully resolved.
Jul 7, 12:35 CDT
Investigating - We are currently investigating an issue causing partial inbound and outbound call failures for some customers.

Affected users may experience failed call attempts, delayed call setup, or intermittent call completion issues. The issue does not appear to impact all calls or all customers.

Our engineering team is actively investigating and working to restore full calling functionality. We will provide additional updates as more information becomes available.
Jul 7, 12:17 CDT
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage