Cytracom
All Systems Operational
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2025
ControlOne Infrastructure Improvements: US-Southcentral (DFW)
Completed - The scheduled maintenance has been completed.
Jan 19, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:00 CST
Scheduled - We are performing essential infrastructure improvements in the DFW region to improve your service performance and reliability. No customer-facing impact is expected.
Jan 16, 12:47 CST
Jan 18, 2025
Omninet Infrastructure Improvements
Completed - The scheduled maintenance has been completed.
Jan 18, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 23:08 CST
Scheduled - We will be performing essential infrastructure improvements to the Omninet infrastructure. The mdsmanager.com portal, Omninet cloud configuration changes, and device alerting will not be functional during the maintenance. Production traffic routing will continue to operate normally.
Jan 9, 12:53 CST
UCaaS Routine Portal Maintenance
Completed - The scheduled maintenance has been completed.
Jan 18, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:00 CST
Scheduled - We will be performing essential infrastructure maintenance on the UCaaS portal infrastructure during this time. No customer-facing impact is expected.
Jan 16, 12:46 CST
Jan 17, 2025
ControlOne Infrastructure Improvements: US-Northeast (EWR)
Completed - The scheduled maintenance has been completed.
Jan 17, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:00 CST
Scheduled - We are performing essential infrastructure improvements in the EWR region to improve your service performance and reliability. No customer-facing impact is expected.
Jan 16, 14:29 CST
UCaaS Routine Portal Maintenance
Completed - The scheduled maintenance has been completed.
Jan 17, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:01 CST
Scheduled - We will be performing essential infrastructure maintenance on the UCaaS portal infrastructure during this time. No customer-facing impact is expected.
Jan 16, 12:46 CST
Jan 16, 2025
Jan 15, 2025
ControlOne Routine Maintenance: US-Northwest (SEA)
Completed - The scheduled maintenance has been completed.
Jan 15, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 CST
Scheduled - We are performing maintenance on supporting components of our cloud computing environment for ControlOne in the US-Northwest region during this time. No customer-facing impact is expected.
Jan 14, 17:01 CST
Jan 14, 2025
UCaaS Routine Portal Maintenance
Completed - The scheduled maintenance has been completed.
Jan 14, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:00 CST
Scheduled - We will be performing essential infrastructure maintenance on the UCaaS portal infrastructure during this time. No customer-facing impact is expected.
Jan 13, 11:28 CST
Jan 13, 2025
Jan 12, 2025

No incidents reported.

Jan 11, 2025
ControlOne Maintenance: US-Northeast (EWR)
Completed - The scheduled maintenance has been completed.
Jan 11, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 23:00 CST
Scheduled - We are performing essential infrastructure improvements in the EWR region to improve your service performance and reliability. No customer-facing impact is expected.
Jan 9, 12:48 CST
Jan 10, 2025
Jan 9, 2025
ControlOne Infrastructure Improvements: US-Southcentral (DFW)
Completed - The scheduled maintenance has been completed.
Jan 9, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 20:00 CST
Scheduled - We're upgrading customers to enhanced datacenter infrastructure in the Dallas-Fort Worth area to improve your service performance and reliability. No customer-facing impact is expected.
Jan 9, 12:43 CST
Jan 8, 2025

No incidents reported.

Jan 7, 2025
ControlOne Routine Maintenance: US-Northwest (SEA)
Completed - The scheduled maintenance has been completed.
Jan 7, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 23:00 CST
Scheduled - We are performing maintenance on supporting components of our cloud computing environment for ControlOne in the US-Northwest region during this time. A subset of customers may see a short interruption in bridge and agent connectivity during this time.
Jan 6, 15:52 CST
Jan 6, 2025
Jan 5, 2025

No incidents reported.

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