Cytracom Status

All Systems Operational

Voice Services Operational

Call Completion Operational

BLF Presence Operational

Voicemail Operational

Call Center Operational

Fax Services Operational

Fax Completion Operational

Desktop Fax Operational

Business Messaging Operational

Client Applications Operational

Desktop Operational

Cytracom iOS Operational

Cytracom Android Operational

Management Operational

Management Portal

Operational

Partner Portal Operational

Billing Services Operational

Integrations Operational

ControlOne Operational

ControlOne Management Portal Operational

ControlOne Routing Services Operational

US-NorthEast (EWR) Region Operational

US-SouthEast (ATL) Region Operational

US-MidWest (ORD) Region Operational

US-SouthCentral (DFW) Region Operational

US-NorthWest (SEA) Region Operational

US-SouthWest (LAX) Region Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ControlOne US-Southcentral Infrastructure Improvements Oct 1, 2023 02:00-04:00 CDT

The ControlOne US-Central-2 region will be undergoing infrastructure enhancements related to foundational improvements to system resiliency. Connectivity interruptions may be experienced periodically throughout this window for any particular individual gateway as these enhancements are rolled out to the fleet.
Posted on Oct 01, 2023 - 02:00 CDT

ControlOne US-Southwest Infrastructure Improvements Oct 1, 2023 04:00-06:00 CDT

The ControlOne US-West-1 and US-West-2 regions will be undergoing infrastructure enhancements related to foundational improvements to system resiliency. Connectivity interruptions may be experienced periodically throughout this window for any particular individual gateway as these enhancements are rolled out to the fleet.
Posted on Sep 20, 2023 - 15:55 CDT

Past Incidents

Sep 30, 2023

No incidents reported today.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

Call Center Duplicate Calls

Resolved - This incident has been resolved.
Sep 28, 15:55 CDT

Update - We are continuing to monitor for any further issues.
Sep 28, 10:10 CDT

Monitoring - A fix has been implemented, call center behavior has returned to normal, and we are monitoring the results.
Sep 28, 10:08 CDT

Investigating - Cytracom Engineering has identified an issue where multiple instances of the same queue call will ring through. The problem does not affect the ability to answer the queue call. We are investigating the root cause and working to a full resolution. As updates become available, they will be posted here.
Sep 28, 09:49 CDT

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

Voice Services Impairment

Resolved - This incident has been resolved.
Sep 25, 14:41 CDT

Update - All Cytracom subscribers are able to successfully make and receive calls from all extensions, hardware phones, and applications. We will continue to monitor call completion rates and will provide an update if there is a change in status or service level.
Sep 25, 02:00 CDT

Update - As of the last update, a subset of accounts using some cordless models were identified as being unable to reliably complete calls. A fix was implemented for this issue.

Additionally, customers with recently updated IVRs or other system recordings may have been subjected to call failures. Service for all IVR customers have been fully restored.

At this time, call completion rates have returned to normal levels. All Cytracom subscribers are able to complete inbound and outbound calls.

As a reminder, please refer to our published firewall best practices to ensure connectivity to Cytracom’s redundant data centers.
Sep 24, 18:21 CDT

Monitoring - Cytracom Engineering has put a fix in place, and we are monitoring the results.
Sep 24, 12:46 CDT

Update - Cytracom Engineering has restored call functionality to users making calls through desktop phones. The mobile app's status of working has remained unchanged. Currently, we are investigating call completion through Cytracom Desktop. Updates will be posted here.
Sep 24, 10:56 CDT

Update - We are continuing to investigate this issue.
Sep 24, 09:36 CDT

Investigating - Cytracom Engineering has identified an issue impairing voice services for our customers on the desktop phone and our desktop app. Calls on the mobile app are working at this time. We are investigating the root cause and working to a full resolution. As updates become available, they will be posted here.
Sep 24, 09:13 CDT

Sep 24, 2023

ControlOne US-Southeast Infrastructure Improvements

Completed - The scheduled maintenance has been completed.
Sep 24, 03:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 01:00 CDT

Scheduled - The ControlOne US-Southeast-1 region will be undergoing infrastructure enhancements related to foundational improvements to system resiliency. Connectivity interruptions may be experienced periodically throughout this window for any particular individual gateway as these enhancements are rolled out to the fleet.
Sep 20, 15:52 CDT

Sep 23, 2023

No incidents reported.

Sep 22, 2023

ControlOne US-Northwest Infrastructure Improvements

Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 04:00 CDT

Scheduled - The ControlOne US-Northwest-1 region will be undergoing infrastructure enhancements related to foundational improvements to system resiliency. Connectivity interruptions may be experienced periodically throughout this window for any particular individual gateway as these enhancements are rolled out to the fleet.
Sep 22, 02:53 CDT

Sep 21, 2023

ControlOne US-Northwest Infrastructure Improvements

Completed - The scheduled maintenance has been completed.
Sep 21, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 04:00 CDT

Sep 20, 2023

New User Zones cannot be created in the Central-2 region

Resolved - This incident has been resolved.
Sep 20, 14:44 CDT

Monitoring - A fix has been implemented and we are monitoring the creation of new User Zones.
Sep 20, 14:20 CDT

Investigating - We are investigating an issue preventing new User Zones from being created in the Central-2 region. Exiting User Zones, Agent connections, and traffic services are unaffected.
Sep 20, 13:59 CDT

Sep 19, 2023

No incidents reported.

Sep 18, 2023

Voice Services Impairment

Resolved - This incident has been resolved.
Sep 18, 11:22 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 10:42 CDT

Investigating - Cytracom Engineering has identified an issue impairing voice services for a subset of our customers. We are investigating the root cause and working to a full resolution. As updates become available, they will be posted here.
Sep 18, 09:52 CDT

Sep 17, 2023

ControlOne US Northwest Infrastructure Improvements

Completed - The scheduled maintenance has been completed.
Sep 17, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:00 CDT

Scheduled - The ControlOne US-Northwest-1 region will be undergoing infrastructure enhancements related to foundational improvements to system resiliency. Increased latency and packet loss is possible during this time, though the degradation for any one affected site should be less than 5 minutes.
Sep 24, 04:00 CDT

Sep 16, 2023

No incidents reported.