Cytracom
All Systems Operational
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 15, 2025

No incidents reported today.

Feb 14, 2025

No incidents reported.

Feb 13, 2025
Resolved - This incident has now been resolved. All systems are fully operational.
Feb 13, 13:05 CST
Update - We are continuing to monitor for any further issues.
Feb 13, 10:40 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 10:33 CST
Update - Some customers may experience delays when making or receiving calls. Call Center for affected customers will require the agent user to log out and back into the queue.
Feb 13, 10:03 CST
Update - We are continuing to work on a fix for this issue.
Feb 13, 09:14 CST
Identified - We have identified the cause of a short interruption to UCaaS services and are investigating.
Feb 13, 08:32 CST
Completed - The scheduled maintenance has been completed.
Feb 13, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 22:00 CST
Scheduled - We will be performing essential infrastructure maintenance on the UCaaS backend infrastructure during this time. No customer-facing impact is expected.
Feb 12, 18:23 CST
Feb 12, 2025
Completed - The scheduled maintenance has been completed.
Feb 12, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:00 CST
Scheduled - We are performing essential infrastructure improvements in the DFW region to improve your service performance and reliability. No customer-facing impact is expected.
Feb 12, 14:47 CST
Completed - The scheduled maintenance has been completed.
Feb 12, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:00 CST
Scheduled - We are performing maintenance on supporting components of our cloud computing environment for ControlOne in the US-SouthWest (ATL) region during this time. While no customer-facing impact is expected, a subset of customers may see a short interruption in bridge and agent connectivity during this time.
Feb 11, 20:15 CST
Completed - The scheduled maintenance has been completed.
Feb 12, 00:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:30 CST
Scheduled - We are performing essential infrastructure improvements in the DFW region to improve your service performance and reliability. No customer-facing impact is expected.
Feb 11, 20:17 CST
Feb 11, 2025
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025
Completed - The scheduled maintenance has been completed.
Feb 8, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 22:00 CST
Scheduled - We will be performing essential infrastructure maintenance on the UCaaS backend infrastructure during this time. No customer-facing impact is expected.
Jan 29, 09:21 CST
Feb 7, 2025
Resolved - This incident has been resolved.
Feb 7, 16:23 CST
Monitoring - Configuration changes to ControlOne tenants with an IPSec connector may be delayed in being applied and, in some cases, cause the IPSec session to disconnect.

A fix has been implemented and we are monitoring as affected IPSec connectors re-initialize with their peers.

Feb 7, 13:17 CST
Completed - The scheduled maintenance has been completed.
Feb 7, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 22:01 CST
Scheduled - We will be performing essential infrastructure maintenance on the UCaaS backend infrastructure during this time. No customer-facing impact is expected.
Feb 6, 18:58 CST
Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 20:00 CST
Scheduled - We will be performing routine maintenance on backend ControlOne resources. No customer-facing impact is expected.
Feb 6, 17:36 CST
Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 20:00 CST
Scheduled - We will be performing essential infrastructure maintenance on the UCaaS backend infrastructure during this time. No customer-facing impact is expected.
Feb 5, 13:43 CST
Feb 4, 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 20:00 CST
Scheduled - We will be performing essential infrastructure maintenance on the UCaaS backend infrastructure during this time. No customer-facing impact is expected.
Feb 4, 19:50 CST
Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025
Completed - The scheduled maintenance has been completed.
Feb 1, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 22:00 CST
Scheduled - We will be performing essential infrastructure maintenance on the UCaaS backend infrastructure during this time. No customer-facing impact is expected.
Jan 29, 09:05 CST
Completed - The scheduled maintenance has been completed.
Feb 1, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 22:01 CST
Scheduled - We will be performing routine maintenance on backend ControlOne resources. No customer-facing impact is expected.
Jan 31, 09:28 CST