Cytracom
All Systems Operational
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 16, 2024

No incidents reported today.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Completed - The scheduled maintenance has been completed.
Jul 12, 06:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 05:00 CDT
Scheduled - We will be performing routine maintenance to increase system performance in the US-Southwest (LAX) ControlOne region. Bridges and agents may experience up to three 5 minute periods of connectivity interruption or agents entering retrying status on a by-tenant basis during this time.
Jul 3, 13:54 CDT
Completed - The scheduled maintenance has been completed.
Jul 12, 05:18 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 04:30 CDT
Scheduled - We will be performing routine maintenance to increase system performance in the US-Northwest (SEA) ControlOne region. Bridges and agents may experience up to three 5 minute periods of connectivity interruption or agents entering retrying status on a by-tenant basis during this time.
Jul 3, 13:53 CDT
Jul 11, 2024

No incidents reported.

Jul 10, 2024
Completed - The scheduled maintenance has been completed.
Jul 10, 02:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:00 CDT
Scheduled - We will be performing infrastructure updates and maintenance to increase system reliability in the US-Midwest (ORD) ControlOne region. Bridges and agents will experience intermittent periods of connectivity interruption to private resources through the ControlOne cloud but will continue operating for general internet access during this time.
Jun 27, 14:54 CDT
Jul 9, 2024
Resolved - This incident has been resolved.
Jul 9, 11:58 CDT
Update - We are continuing to monitor for any further issues.
Jul 9, 10:50 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 10:23 CDT
Identified - We have identified an issue with our upstream fax provider. Inbound and outbound fax services are operational, but users are unable to access the cFax portal.

We appreciate your continued patience while we worked to resolve this issue.

Jul 9, 08:45 CDT
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024
Resolved - This incident has been resolved.
Jul 2, 10:15 CDT
Update - We are continuing to monitor for any further issues.
Jul 2, 09:58 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 09:58 CDT
Identified - We have identified an issue affecting call completion, call quality, and call center functionality for a subset of our customers. The issue has been identified and we are working on a fix.
Jul 2, 09:52 CDT