We will be performing a planned server upgrade during this maintenance window. A small percentage of customers (approximately 2–3%) may experience brief interruptions to inbound and outbound calls. Posted on
Mar 16, 2026 - 06:42 CDT
Completed -
The scheduled maintenance has been completed.
Mar 14, 23:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 CDT
Scheduled -
We will be performing a planned server upgrade during this maintenance window. A small percentage of customers (approximately 2–3%) may experience brief interruptions to inbound and outbound calls.
Mar 12, 13:23 CDT
Completed -
The scheduled maintenance has been completed.
Mar 13, 00:30 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 CDT
Scheduled -
Engineers will be performing capacity improvements for underlying components in the US-Northwest (SEA) Region. Agent and bridge connectivity is not expected to be impacted during this maintenance.
If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Mar 10, 16:34 CDT
Completed -
The scheduled maintenance has been completed.
Mar 12, 23:30 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 CDT
Scheduled -
Engineers will be performing capacity improvements for underlying components in the US-Northeast (EWR) Region. Agent and bridge connectivity is not expected to be impacted during this maintenance.
If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Mar 5, 13:46 CST
Resolved -
This issue has been resolved.
Mar 6, 16:24 CST
Update -
We are continuing to monitor for any further issues.
Mar 6, 15:54 CST
Monitoring -
From our monitoring and telemetry data the issue appears to be resolved and call completion rates are in the normal range.
Mar 6, 15:52 CST
Update -
We are continue to investigate the issue.
Mar 6, 15:23 CST
Investigating -
Some of the inbound / outbound calls from our system experiencing intermittent failures. We are currently trying to identify the root cause.
Mar 6, 14:46 CST
Resolved -
All inbound calls are working.
Mar 3, 10:21 CST
Update -
We are continuing to monitor for any further issues.
Mar 3, 09:17 CST
Monitoring -
We identified an issue with our connecting carrier affecting inbound calls. The carrier has deployed a fix, and inbound calls are now functioning normally.
Mar 3, 09:04 CST
Update -
We are continuing to investigate this issue.
Mar 3, 08:38 CST
Investigating -
We are currently investigating a higher number of inbound call failures that may impact subset our customers.
Mar 3, 08:37 CST