Cytracom

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
99.99 % uptime
Today
Unity Portal Operational
90 days ago
99.99 % uptime
Today
Unity Authentication Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Network Maintenance – US-Southeast (ATL) Mar 26, 2026 20:00 - Mar 27, 2026 00:00 CDT

Cytracom will perform scheduled maintenance of capacity enhancements in the US-Southeast (ATL) region from 9pm to 1am ET. No impact to agent or bridge connectivity is expected; however, brief interruptions are possible.
Posted on Mar 25, 2026 - 17:11 CDT

UCaaS: Scheduled Maintenance Mar 27, 2026 22:00-23:00 CDT

We will be performing a rolling upgrade of the remaining voice servers during this maintenance window. During this time, a subset of customers may experience brief interruptions to inbound and outbound calls while the servers are rebooted.
Posted on Mar 26, 2026 - 10:28 CDT
Mar 26, 2026

No incidents reported today.

Mar 25, 2026
UCaaS: Voice Traffic Impacted
Resolved - Resolved: The upstream routing issue appears resolved. Call completion is operating within normal thresholds. Root cause is under investigation.
Mar 25, 13:35 CDT
Monitoring - The upstream routing issue has been resolved. We are observing normal call completion rates across affected routes.
Mar 25, 13:05 CDT
Investigating - We are experiencing intermittent network disruptions impacting call completion. We are currently investigating the issue.
Mar 25, 12:59 CDT
Mar 24, 2026
UCaaS: Infrastructure Maintenance
Completed - The schedule maintenance has been completed.
Mar 24, 23:14 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 CDT
Scheduled - We will be performing a planned server upgrade during this maintenance window. During this time customers may experience brief interruptions to inbound and outbound calls.
Mar 23, 07:06 CDT
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
UCaaS: Partial Outbound Call Failures
Resolved - There are no observed reports of outbound/inbound call failures. This issue is now resolved.
Mar 20, 15:48 CDT
Update - We are continuing to monitor for any further issues.
Mar 20, 13:45 CDT
Monitoring - A partial outbound calling issue has been resolved. During the incident, one of our outbound proxy servers stopped processing calls. The affected system was restarted and migrated to a different host, restoring normal service.

We are continuing to monitor the platform to ensure stability and are reviewing the event to prevent recurrence.
Mar 20, 11:39 CDT
Investigating - We are investigating a partial outbound call failure for a subset of customers.
Mar 20, 10:19 CDT
UCaaS: Partial Inbound Call Failure
Resolved - This issue has been resolved. A fix was implemented for the call routing node failure, and inbound and outbound call completion are now functioning correctly.
Mar 20, 09:53 CDT
Monitoring - A fix has been implemented for the call routing node failure. Inbound and outbound call completion are now functioning correctly.
Mar 20, 09:35 CDT
Investigating - We are experiencing partial inbound/outbound call failures. We are currently investigating.
Mar 20, 08:59 CDT
Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026
UCaaS: Routine Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 20:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 20:00 CDT
Scheduled - We will be performing a planned server upgrade during this maintenance window. A small percentage of customers (approximately 2–3%) may experience brief interruptions to inbound and outbound calls.
Mar 16, 06:42 CDT
Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026
UCaaS: Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Mar 14, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 CDT
Scheduled - We will be performing a planned server upgrade during this maintenance window. A small percentage of customers (approximately 2–3%) may experience brief interruptions to inbound and outbound calls.
Mar 12, 13:23 CDT
Mar 13, 2026
ControlOne US-Northwest (SEA) Region Capacity Improvements
Completed - The scheduled maintenance has been completed.
Mar 13, 00:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 CDT
Scheduled - Engineers will be performing capacity improvements for underlying components in the US-Northwest (SEA) Region. Agent and bridge connectivity is not expected to be impacted during this maintenance.

If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Mar 10, 16:34 CDT
Mar 12, 2026
ControlOne US-Northeast (EWR) Region Capacity Improvements
Completed - The scheduled maintenance has been completed.
Mar 12, 23:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 CDT
Scheduled - Engineers will be performing capacity improvements for underlying components in the US-Northeast (EWR) Region. Agent and bridge connectivity is not expected to be impacted during this maintenance.

If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Mar 5, 13:46 CST
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