Cytracom

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Caller ID Resolution Operational
SpamGuard Service Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
100.0 % uptime
Today
Unity Portal Operational
90 days ago
100.0 % uptime
Today
Unity Authentication Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

UCaaS: Scheduled Maintenance Jul 11, 2026 22:00-23:00 CDT

We will be performing rolling server upgrades during the scheduled maintenance window.

During this time, each server may experience a brief interruption to call flow lasting less than 10 minutes. Because the upgrades will be completed on a rolling basis, interruptions are expected to be limited to the individual server being upgraded.

We appreciate your patience and understanding while this maintenance is completed.
Posted on Jul 09, 2026 - 08:48 CDT
Jul 9, 2026

No incidents reported today.

Jul 8, 2026

No incidents reported.

Jul 7, 2026
UCaaS: Partial Inbound/Outbound Call Failures
Resolved - The issue causing partial inbound and outbound call failures has been resolved.

Corrective action was taken by restarting a small number of call processing servers, which restored normal call flow. After continued monitoring, inbound and outbound calling have remained stable.

Some customers may have experienced failed call attempts, delayed call setup, or intermittent call completion issues during the incident window.

We apologize for the disruption and appreciate your patience while our team worked to restore service.
Jul 7, 16:48 CDT
Monitoring - We have taken corrective action to address the partial inbound and outbound call failures affecting some customers.

A small number of call processing servers were restarted to restore normal call flow. Call traffic has recovered, and we are currently monitoring the platform to confirm continued stability.

Some users may have experienced failed call attempts, delayed call setup, or intermittent call completion issues during the incident.

We will continue monitoring and provide a final update once the issue is fully resolved.
Jul 7, 12:35 CDT
Investigating - We are currently investigating an issue causing partial inbound and outbound call failures for some customers.

Affected users may experience failed call attempts, delayed call setup, or intermittent call completion issues. The issue does not appear to impact all calls or all customers.

Our engineering team is actively investigating and working to restore full calling functionality. We will provide additional updates as more information becomes available.
Jul 7, 12:17 CDT
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026
UCaaS: Realtime Queue Status Dashboard Not Updating
Resolved - This issue has been resolved.
Jun 30, 02:45 CDT
Monitoring - Queued events are now processing concurrently, and the Realtime Call Center dashboard is recovering.

Due to the backlog and out-of-sequence event processing during recovery, some dashboards may show incorrect call-waiting counts for today. We are working to correct these values where possible.

Inbound and outbound calling remain unaffected. Calls continue to route and complete normally.

Realtime dashboard activity is expected to normalize as event processing catches up. Daily dashboard statistics should display as usual starting tomorrow.
Jun 29, 12:02 CDT
Identified - **Update: Realtime Call Center Dashboard Delays**

We have identified the issue affecting the Realtime Call Center dashboard. A backend event processing service became degraded due to a high volume of invalid messages, which caused call center status updates to be delayed.

A fix has been implemented, and queued events are now being processed. The dashboard may continue to show delayed or stale status information while the backlog clears.

Inbound and outbound calling remain unaffected. Calls continue to route and complete normally.

We expect the Realtime Call Center dashboard to be current within the next hour.
Jun 29, 11:33 CDT
Investigating - We are currently investigating an issue affecting the Realtime Call Center dashboard. Call center event processing is delayed due to a backlog in the event processing service, which may cause dashboard status, agent state, and call activity updates to appear stale or delayed.

Inbound and outbound calling are not impacted. Calls continue to route and complete normally.

Our team is working to restore realtime event processing and will provide updates as we make progress.
Jun 29, 10:24 CDT
Jun 29, 2026
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage