Cytracom is upgrading its underlying UCaaS infrastructure to further enhance reliability, performance, and reporting, delivering an even better experience for our customers.
Starting March 1, 2026, accounts will be migrated to the new environment in phased groups.
What you need to know: • If you are not using ControlOne: To ensure uninterrupted service, please whitelist the following IP ranges: 64.58.110.0/23 (64.58.110.1 – 64.58.111.254)3.208.72.128/27 (3.208.72.128 – 3.208.72.158)
• If you are using ControlOne: No action is required. All necessary configuration updates will be applied automatically
Please email support@cytracom.com should you have any questions or need assistance. Posted on
Feb 11, 2026 - 09:33 CST
Completed -
The scheduled maintenance has been completed.
Feb 8, 03:30 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 01:00 CST
Scheduled -
We will be performing a scheduled maintenance window in the US-SouthEast (ATL) region on Sunday, February 8th, from 2am-4am ET. ControlOne Agents and Bridges may experience variable latency or intermittent connectivity for a combined total of up to 45 minutes during the window. If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Feb 7, 20:13 CST