Cytracom

All Systems Operational

Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 12, 2025

No incidents reported today.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Cytracom Desktop Degraded Performance
Resolved - This incident has been resolved.
May 9, 23:21 CDT
Update - We are continuing to monitor for any further issues.
May 9, 17:19 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 17:19 CDT
Identified - We have identified an issue causing a degraded experience for users of the Cytracom Desktop application. Our engineers are implementing a fix.
May 9, 17:10 CDT
May 8, 2025

No incidents reported.

May 7, 2025
ControlOne Partial Service Degradation in US-NorthEast (EWR)
Resolved - This incident has been resolved.
May 7, 18:18 CDT
Update - We are continuing to monitor for any further issues.
May 7, 18:00 CDT
Monitoring - We have identified an issue impacting ControlOne customers utilizing the ControlOne Agent and Bridge in our US-NorthEast(EWR) region. We have implemented a fix to route around upstream carrier instability and are monitoring the results.
May 7, 11:32 CDT
ControlOne Management Portal - Config Jobs Slow to Apply
Resolved - This incident has been resolved.
May 7, 18:00 CDT
Identified - Customers should expect to continue to see delays in configuration submissions. Engineers have identified the cause and are implementing a fix.
May 7, 15:40 CDT
Monitoring - All fixes have been implemented and config jobs have returned to processing normally. We will continue to monitor the results.
May 7, 13:11 CDT
Identified - The root cause has been identified and a fix has been applied.
May 7, 12:23 CDT
Investigating - We are currently investigating an issue with the ControlOne introducing delays in applying configurations
May 7, 12:15 CDT
May 6, 2025
ControlOne US-Northeast (EWR) Region: ISP Connectivity Issues
Resolved - Damage to internet backbone fiber persists in the Southeastern United States, affecting overall internet performance on the broader eastern seaboard. Our engineering team executed mitigations and has been monitoring since the last update. We have seen a return to steady performance over the past 24 hours.
May 6, 17:50 CDT
Update - We are continuing to monitor the situation on the ground. All customer connections have been successfully rerouted through alternative ingress pathways; at this time you may see increased latency or variability in latency as traffic takes non-ideal detours, but packet delivery rates have returned to nominal and the service should be broadly usable as normal.

We will update you as the situation progresses from our vantage point.
May 5, 16:20 CDT
Update - We are continuing to monitor the overall situation and the Cytracom NOC continues optimizing network pathways for current Internet conditions. We will update you as the situation progresses from our vantage point.
May 5, 14:48 CDT
Monitoring - We have identified and are currently monitoring widespread connectivity issues affecting multiple end-user ISPs in the US-Northeast (EWR) region. Users may experience intermittent connection problems, packet loss, or increased latency when connecting to ControlOne services.

Our Network Operations Center (NOC) is actively working to mitigate these issues by:
- Implementing dynamic routing adjustments
- Prioritizing critical traffic paths
- Coordinating with affected ISPs to identify resolution timelines


If your organization is experiencing severe disruption, please reach out to our support team to discuss available emergency alternatives.

Our support team is available 24/7 at support@cytracom.com or 877-411-2987.
May 5, 13:37 CDT
May 5, 2025
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
ControlOne US-Southwest (LAX) Region Capacity Improvements
Completed - The scheduled maintenance has been completed.
May 2, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 02:00 CDT
Scheduled - Engineers will be performing capacity improvements for underlying components in the US-Southwest (LAX) Region. This maintenance may disrupt Bridges and Agents for up to 5 minutes during the scheduled window.

If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Apr 29, 15:09 CDT
ControlOne US-Midwest (ORD) Region Capacity Improvements
Completed - The scheduled maintenance has been completed.
May 2, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 00:00 CDT
Scheduled - Engineers will be performing capacity improvements for underlying components in the US-Midwest (ORD) Region. This maintenance may disrupt Bridges and Agents for up to 5 minutes during the scheduled window.

If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Apr 29, 15:13 CDT
May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

Apr 28, 2025

No incidents reported.

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