Cytracom
All Systems Operational
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
90 days ago
99.99 % uptime
Today
ControlOne Management Portal Operational
90 days ago
99.99 % uptime
Today
ControlOne Routing Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 8, 2023

No incidents reported today.

Feb 7, 2023

No incidents reported.

Feb 6, 2023
Completed - The scheduled maintenance has been completed.
Feb 6, 03:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 03:00 CST
Scheduled - Maintenance will be performed on the US-Central-1 Routing Platform production environments to apply system configuration updates. There will be a brief interruption in network connectivity during the window and TCP/UDP sessions may be reset.
Feb 2, 12:14 CST
Completed - The scheduled maintenance has been completed.
Feb 6, 02:46 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 02:15 CST
Scheduled - Maintenance will be performed on the US-East-1 Routing Platform production environments to apply system configuration updates. There will be a brief interruption in network connectivity during the window and TCP/UDP sessions may be reset.
Feb 2, 12:16 CST
Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Resolved - Delivery of email alerts, including voicemail notifications and password resets for all services have returned to normal.
Feb 3, 12:44 CST
Monitoring - Our email provider has identified the issue and is working on processing the backlog of outbound emails. There may continue to be delays in receipt of email alerts at this time, but that delay will progressively improve as the queue is completed.
Feb 3, 12:39 CST
Investigating - Our email provider is currently experiencing difficulties with outbound delivery, and all email alerts, including voicemail notifications and password resets for all services may be delayed. Please check back for updates.
Feb 3, 12:29 CST
Feb 2, 2023
Resolved - Call completion is working for all affected accounts. Users of Call Center Queues will need to log back in.
Feb 2, 15:12 CST
Monitoring - A fix has been implemented and call completion rates are returning to normal. We are continuing to monitor the affected accounts.
Feb 2, 14:48 CST
Investigating - We have identified an issue preventing inbound and outbound calls from being completed for a subset of accounts.

Calls to Desktop, Mobile, and Desktop Phones are affected by this issue.

We are working to restore service as soon as possible and will provide updates until service is restored.

Feb 2, 14:30 CST
Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.