Resolved -
The issue affecting a limited number of D2 devices related to call parking has been resolved. The root cause was identified as a firmware defect, and affected devices have been remediated.
All services are operating normally, and no broader impact to the UCaaS platform was observed. We will continue to monitor to ensure ongoing stability.
Apr 6, 13:12 CDT
Monitoring -
A limited number of D2 devices experienced an issue with call parking due to a firmware defect. This is not a service outage and does not affect the broader UCaaS platform or other device types.
The issue has been identified, and a remediation plan is in progress. Affected devices will be updated to resolve the issue. We are continuing to monitor and will provide updates as remediation is completed.
Apr 6, 11:55 CDT
Identified -
A subset of customers reported issues with call parking not functioning correctly. The root cause has been identified, and a remediation is being developed.
Apr 6, 10:27 CDT