Cytracom

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
99.99 % uptime
Today
Unity Portal Operational
90 days ago
99.99 % uptime
Today
Unity Authentication Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

UCaaS: Platform Upgrade Impacting All UCaaS customers Mar 1, 2026 00:00-01:00 CST

Cytracom is upgrading its underlying UCaaS infrastructure to further enhance reliability, performance, and reporting, delivering an even better experience for our customers.

Starting March 1, 2026, accounts will be migrated to the new environment in phased groups.

What you need to know:
• If you are not using ControlOne:
To ensure uninterrupted service, please whitelist the following IP ranges:
64.58.110.0/23 (64.58.110.1 – 64.58.111.254)3.208.72.128/27 (3.208.72.128 – 3.208.72.158)

• If you are using ControlOne:
No action is required. All necessary configuration updates will be applied automatically

Please email support@cytracom.com should you have any questions or need assistance.
Posted on Feb 11, 2026 - 09:33 CST
Feb 12, 2026

No incidents reported today.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026
ControlOne Scheduled Maintenance: US-SouthEast (ATL) Region
Completed - The scheduled maintenance has been completed.
Feb 8, 03:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 01:00 CST
Scheduled - We will be performing a scheduled maintenance window in the US-SouthEast (ATL) region on Sunday, February 8th, from 2am-4am ET.  ControlOne Agents and Bridges may experience variable latency or intermittent connectivity for a combined total of up to 45 minutes during the window. If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Feb 7, 20:13 CST
Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026
ControlOne Partial Service Degradation Due to Carrier Issue in US-SouthEast (ATL) Region
Resolved - This incident has been resolved.
Feb 5, 20:02 CST
Update - We are continuing to monitor for any further issues.
Feb 5, 18:45 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 5, 18:45 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 5, 17:29 CST
Investigating - We have identified and are currently monitoring widespread connectivity issues affecting multiple end-user ISPs in the US-SouthEast (ATL) region. Users may experience intermittent connection problems, packet loss, or increased latency when connecting to ControlOne services.

Our Network Operations Center (NOC) is actively working to mitigate these issues by:
- Implementing dynamic routing adjustments
- Prioritizing critical traffic paths
- Coordinating with affected ISPs to identify resolution timelines
Feb 5, 16:52 CST
Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
ControlOne partial service degradation in the US-SouthEast (ATL) Region
Resolved - This incident has been resolved.
Jan 29, 12:56 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 11:02 CST
Investigating - We have identified an issue causing a partial service degradation for a subset of customers in the US-SouthEast ControlOne region.

ControlOne Bridges may experience intermittent connectivity
ControlOne Agents may experience intermittent connectivity or "Retrying" status
Jan 29, 10:19 CST
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