Cytracom

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
99.99 % uptime
Today
Unity Portal Operational
90 days ago
99.99 % uptime
Today
Unity Authentication Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2026

No incidents reported today.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
UCaaS: Management Portal Outage
Resolved - This issue has been resolved and Management Portal is working without any further issue.
Apr 2, 19:41 CDT
Monitoring - The service has been restarted. All management functions are operational, and the system is stable.
Apr 2, 14:39 CDT
Investigating - We are investigating an issue impacting the UCaaS Management Portal.
Apr 2, 13:19 CDT
UCaaS: Management Portal Unavailable
Resolved - The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally.

The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted, and a plan is in place to increase capacity to prevent recurrence.
Apr 2, 13:12 CDT
Monitoring - The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally.

The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted to restore functionality. A plan is in place to increase service capacity to prevent recurrence.

We are continuing to monitor the stability of the service.
Apr 2, 12:53 CDT
Investigating - The UCaaS Management Portal is currently unavailable, preventing users from accessing administrative functions and configuration interfaces. Core calling services are not impacted at this time; however, administrators are unable to manage users, devices, or settings through the portal.

Engineering teams have been engaged and are actively investigating the root cause. Updates will be provided as more information becomes available.
Apr 2, 12:23 CDT
Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
UCaaS: Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 CDT
Scheduled - We will be performing a rolling upgrade of the remaining voice servers during this maintenance window. During this time, a subset of customers may experience brief interruptions to inbound and outbound calls while the servers are rebooted.
Mar 26, 10:28 CDT
Scheduled Network Maintenance – US-Southeast (ATL)
Completed - The scheduled maintenance has been completed.
Mar 27, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 CDT
Scheduled - Cytracom will perform scheduled maintenance of capacity enhancements in the US-Southeast (ATL) region from 9pm to 1am ET. No impact to agent or bridge connectivity is expected; however, brief interruptions are possible.
Mar 25, 17:11 CDT
Mar 26, 2026
Mar 25, 2026
UCaaS: Voice Traffic Impacted
Resolved - Resolved: The upstream routing issue appears resolved. Call completion is operating within normal thresholds. Root cause is under investigation.
Mar 25, 13:35 CDT
Monitoring - The upstream routing issue has been resolved. We are observing normal call completion rates across affected routes.
Mar 25, 13:05 CDT
Investigating - We are experiencing intermittent network disruptions impacting call completion. We are currently investigating the issue.
Mar 25, 12:59 CDT
Mar 24, 2026
UCaaS: Infrastructure Maintenance
Completed - The schedule maintenance has been completed.
Mar 24, 23:14 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 CDT
Scheduled - We will be performing a planned server upgrade during this maintenance window. During this time customers may experience brief interruptions to inbound and outbound calls.
Mar 23, 07:06 CDT
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

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