Cytracom

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
100.0 % uptime
Today
Unity Portal Operational
90 days ago
100.0 % uptime
Today
Unity Authentication Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 29, 2026
UCaaS: Intermittent Inbound Call Failures
Resolved - This incident is marked as resolved. No further inbound call failures were observed.
May 29, 03:19 CDT
Update - We are continuing to monitor for any further issues.
May 28, 11:58 CDT
Monitoring - We have identified and mitigated an issue that was causing intermittent call completion failures.

The issue was related to a third-party CNAM lookup service responding slower than expected. This delay caused some calls to fail over to our secondary data center, which resulted in intermittent disruption to call completion.

We have temporarily disabled this dependency, and calls are now completing as expected. We are continuing to monitor call completion and overall service stability.
May 28, 11:47 CDT
Identified - The UCaaS platform is experiencing intermittent inbound/outbound call failures. We are investigating the root cause.
May 28, 10:20 CDT
May 28, 2026
May 27, 2026
UCaaS: Intermittent Inbound/Outbound Call Failures
Resolved - Call flow has returned to normal, and calls are completing as expected. We are closing this incident. Our team will continue with the planned remediation work to reduce future impact from this third-party call-signing dependency.
May 27, 17:03 CDT
Monitoring - We identified an issue with a third-party call-signing service provider and temporarily disabled that dependency to restore normal call flow. Calls are currently completing as expected. We are continuing to monitor call completion and will implement a remediation plan to reduce future impact from this dependency.
May 27, 15:48 CDT
Identified - The issue has been identified and a fix is being implemented.
May 27, 15:05 CDT
Monitoring - In our primary data center inbound/outbound calls are failing in several voice Pods and they are being routed to our secondary data center. Callers may experience intermittent call failures until we resolve this issue.
May 27, 14:39 CDT
May 26, 2026
UCaaS: Limited Inbound and Outbound Call Failures on a Single Voice Gateway
Resolved - Between 7:30–7:45 AM CST, one of our voice servers experienced an issue that prevented it from processing inbound and outbound calls for a small subset of customers. The issue was isolated to a service module on the affected server. We restarted the server, and call processing resumed normally afterward.
May 26, 07:30 CDT
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
ControlOne partial service degradation in the US-SouthEast (ATL) Region
Resolved - This incident has been resolved.
May 22, 09:15 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 10:18 CDT
Identified - The issue has been identified and a fix is being implemented.
May 21, 10:08 CDT
Investigating - We are currently investigating an issue impacting Agent connectivity in our US-SouthEast (ATL) Region.
May 21, 09:07 CDT
May 21, 2026
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

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