Cytracom

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
99.99 % uptime
Today
Unity Portal Operational
90 days ago
99.99 % uptime
Today
Unity Authentication Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 15, 2026

No incidents reported today.

Mar 14, 2026
UCaaS: Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Mar 14, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 CDT
Scheduled - We will be performing a planned server upgrade during this maintenance window. A small percentage of customers (approximately 2–3%) may experience brief interruptions to inbound and outbound calls.
Mar 12, 13:23 CDT
Mar 13, 2026
ControlOne US-Northwest (SEA) Region Capacity Improvements
Completed - The scheduled maintenance has been completed.
Mar 13, 00:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 CDT
Scheduled - Engineers will be performing capacity improvements for underlying components in the US-Northwest (SEA) Region. Agent and bridge connectivity is not expected to be impacted during this maintenance.

If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Mar 10, 16:34 CDT
Mar 12, 2026
ControlOne US-Northeast (EWR) Region Capacity Improvements
Completed - The scheduled maintenance has been completed.
Mar 12, 23:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 CDT
Scheduled - Engineers will be performing capacity improvements for underlying components in the US-Northeast (EWR) Region. Agent and bridge connectivity is not expected to be impacted during this maintenance.

If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Mar 5, 13:46 CST
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
UCaaS: Intermittent Inbound / Outbound Call Failures
Resolved - This issue has been resolved.
Mar 6, 16:24 CST
Update - We are continuing to monitor for any further issues.
Mar 6, 15:54 CST
Monitoring - From our monitoring and telemetry data the issue appears to be resolved and call completion rates are in the normal range.
Mar 6, 15:52 CST
Update - We are continue to investigate the issue.
Mar 6, 15:23 CST
Investigating - Some of the inbound / outbound calls from our system experiencing intermittent failures. We are currently trying to identify the root cause.
Mar 6, 14:46 CST
Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026
UCaaS: Inbound Call Failures Impacting Subset of Customers
Resolved - All inbound calls are working.
Mar 3, 10:21 CST
Update - We are continuing to monitor for any further issues.
Mar 3, 09:17 CST
Monitoring - We identified an issue with our connecting carrier affecting inbound calls. The carrier has deployed a fix, and inbound calls are now functioning normally.
Mar 3, 09:04 CST
Update - We are continuing to investigate this issue.
Mar 3, 08:38 CST
Investigating - We are currently investigating a higher number of inbound call failures that may impact subset our customers.
Mar 3, 08:37 CST
Mar 2, 2026

No incidents reported.

Mar 1, 2026
UCaaS: Platform Upgrade Impacting All UCaaS customers
Completed - The scheduled maintenance has been completed.
Mar 1, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 00:00 CST
Scheduled - Cytracom is upgrading its underlying UCaaS infrastructure to further enhance reliability, performance, and reporting, delivering an even better experience for our customers.

Starting March 1, 2026, accounts will be migrated to the new environment in phased groups.

What you need to know:
• If you are not using ControlOne:
To ensure uninterrupted service, please whitelist the following IP ranges:
64.58.110.0/23 (64.58.110.1 – 64.58.111.254)3.208.72.128/27 (3.208.72.128 – 3.208.72.158)

• If you are using ControlOne:
No action is required. All necessary configuration updates will be applied automatically

Please email support@cytracom.com should you have any questions or need assistance.
Feb 11, 09:33 CST
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