Cytracom
All Systems Operational
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ControlOne Routine Security Maintenance: US-Northeast (EWR) Apr 13, 2024 23:00 - Apr 14, 2024 00:00 CDT
The ControlOne US-Northeast region will be undergoing an update to system components during this time. Connectivity will be interrupted for a two minute period during the window, and existing TCP/UDP sessions may time out or experience variable latency.
Posted on Mar 19, 2024 - 16:54 CDT
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024
Resolved - This incident has been resolved.
Mar 27, 19:43 CDT
Monitoring - We have restored functionality for configuration changes in the Management portal. Policy configuration changes for Agent systems are currently delayed for some customers and returning to normal. We will continue to monitor to ensure continued stability and provide updates as necessary.
Mar 27, 17:38 CDT
Identified - Configuration changes made in the ControlOne Management Portal and status information are currently experiencing delays populating throughout our platform. No network traffic is currently affected.

We've identified the source of the issue and are currently working to resolve it.

Mar 27, 15:56 CDT
Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024
Completed - The scheduled maintenance has been completed successfully and normal operations have been restored.
Mar 23, 00:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 CDT
Scheduled - We will be performing routine maintenance to balance and increase system throughput in the US-Northwest (SEA) ControlOne region during this time. Bridges and User Zones may experience up to 5 minutes of connectivity interruption or retrying status on a by-tenant basis during this time.
Mar 20, 20:57 CDT
Mar 22, 2024
Update - Maintenance complete. All systems validated as operational.
Mar 22, 22:28 CDT
Completed - The scheduled maintenance has been completed.
Mar 22, 22:28 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:00 CDT
Scheduled - We will be performing essential infrastructure maintenance during this window. While we do not expect significant impact to services, there is a possibility you may experience intermittent issues with some Cytracom services. We appreciate your patience as we complete this important work to continue providing reliable UCaaS service.
Mar 19, 11:59 CDT
Mar 21, 2024
Resolved - This incident has been resolved.
Mar 21, 13:20 CDT
Update - We are continuing to monitor for any further issues.
Mar 21, 12:55 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 12:50 CDT
Investigating - We are investigating an issue related to ControlOne Agent systems in the US-SouthCentral region. Some systems are unable to initiate a connection successfully.
Mar 21, 12:18 CDT
Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 23:49 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 CDT
Scheduled - We will be performing essential infrastructure maintenance during this window. While we do not expect significant impact to services, there is a possibility you may experience intermittent issues with some Cytracom services. We appreciate your patience as we complete this important work to continue providing reliable UCaaS service.
Mar 14, 12:50 CDT
Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.