We will be performing a planned server upgrade during this maintenance window. During this time customers may experience brief interruptions to inbound and outbound calls. Posted on
Mar 23, 2026 - 07:06 CDT
Resolved -
There are no observed reports of outbound/inbound call failures. This issue is now resolved.
Mar 20, 15:48 CDT
Update -
We are continuing to monitor for any further issues.
Mar 20, 13:45 CDT
Monitoring -
A partial outbound calling issue has been resolved. During the incident, one of our outbound proxy servers stopped processing calls. The affected system was restarted and migrated to a different host, restoring normal service.
We are continuing to monitor the platform to ensure stability and are reviewing the event to prevent recurrence.
Mar 20, 11:39 CDT
Investigating -
We are investigating a partial outbound call failure for a subset of customers.
Mar 20, 10:19 CDT
Resolved -
This issue has been resolved. A fix was implemented for the call routing node failure, and inbound and outbound call completion are now functioning correctly.
Mar 20, 09:53 CDT
Monitoring -
A fix has been implemented for the call routing node failure. Inbound and outbound call completion are now functioning correctly.
Mar 20, 09:35 CDT
Investigating -
We are experiencing partial inbound/outbound call failures. We are currently investigating.
Mar 20, 08:59 CDT
Completed -
The scheduled maintenance has been completed.
Mar 17, 20:30 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 20:00 CDT
Scheduled -
We will be performing a planned server upgrade during this maintenance window. A small percentage of customers (approximately 2–3%) may experience brief interruptions to inbound and outbound calls.
Mar 16, 06:42 CDT
Completed -
The scheduled maintenance has been completed.
Mar 14, 23:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 CDT
Scheduled -
We will be performing a planned server upgrade during this maintenance window. A small percentage of customers (approximately 2–3%) may experience brief interruptions to inbound and outbound calls.
Mar 12, 13:23 CDT
Completed -
The scheduled maintenance has been completed.
Mar 13, 00:30 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 CDT
Scheduled -
Engineers will be performing capacity improvements for underlying components in the US-Northwest (SEA) Region. Agent and bridge connectivity is not expected to be impacted during this maintenance.
If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Mar 10, 16:34 CDT
Completed -
The scheduled maintenance has been completed.
Mar 12, 23:30 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 CDT
Scheduled -
Engineers will be performing capacity improvements for underlying components in the US-Northeast (EWR) Region. Agent and bridge connectivity is not expected to be impacted during this maintenance.
If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Mar 5, 13:46 CST