Cytracom

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Caller ID Resolution Operational
SpamGuard Service Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
100.0 % uptime
Today
Unity Portal Operational
90 days ago
100.0 % uptime
Today
Unity Authentication Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 25, 2026

No incidents reported today.

Jun 24, 2026
ControlOne Scheduled Maintenance: US-SouthEast (ATL) Region
Completed - The scheduled maintenance has been completed.
Jun 24, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 23:00 CDT
Scheduled - Cytracom will perform maintenance of systems in the US-Southeast (ATL) region from 11pm to 1am ET. A limited subset of customers may see a brief interruption in bridge or agent connectivity during this period. If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Jun 23, 13:39 CDT
Jun 23, 2026
UCaaS: Scheduled Maintenance – Platform Migration
Completed - This maintenance has been completed.
Jun 23, 20:08 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:00 CDT
Scheduled - Cytracom is continuing a planned migration of UCaaS accounts to our upgraded platform and infrastructure.

No action is required if:
- You are using ControlOne, or
- You have already updated your firewall and QoS settings to allow the required IP ranges below.

Action Required (if not using ControlOne):
Please ensure the following IP ranges are allowed on your firewall prior to the maintenance window:
- 64.58.110.0/23 (64.58.110.1 – 64.58.111.254)
- 3.208.72.128/27 (3.208.72.128 – 3.208.72.158)

MSP Partners: Please verify these settings for your customers.

Customers: Please contact your MSP or IT provider to confirm these IP ranges are allowed.

Exception: If you have devices that were manually configured or self-provisioned outside of Cytracom's provisioning service, update the registration servers to:
- reg.cmh1.uc.cytracom.net
- kr1.cytracom.net

Completing these steps in advance will help prevent service interruptions, call failures, and registration issues following migration.
Jun 23, 20:00 CDT
Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
UCaaS: BLF status and Call Detail Records Delayed
Resolved - All backlog Call Details Records have been processed. This issue is now resolved.
Jun 11, 06:34 CDT
Monitoring - We have identified and corrected the issue.

Call Detail Records (CDRs) in Insights during the incident will be available within next 12 hours. New events are processing normally and are not expected to experience delays.

Inbound and outbound calling, voicemail delivery, and new CDR processing are not impacted at this time. We will continue monitoring until the backlog is fully cleared.
Jun 10, 15:50 CDT
Identified - We are currently experiencing a backlog in our call event processing system, which may cause delays in event-related updates.

This may impact CDR processing, BLF status updates, and voicemail arrival indicators. Inbound and outbound calling remain operational, and voicemail delivery is not impacted.

Our team is actively working to clear the backlog and will continue to monitor the system.
Jun 10, 13:43 CDT
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