Carrier fiber repairs are complete and full functionality and performance are restored. All systems are reporting nominal health and expected traffic load for the time of day.
On bridges which experienced a fail-open during the fiber maintenance, some long-lived sessions (SIP, RMM) may continue to be reported as coming from the native (local) WAN IP. These connections can be easily reset by rebooting the bridge; if targeted clearing of connections to specific IP addresses without a reboot is required, please contact our support team.
Dec 6, 04:19 CST
Traffic has been restored to the primary carrier pathway. We are continuing to monitor for any further issues, but no service degradation is expected at this time.
Dec 6, 03:20 CST
Traffic has been rerouted through an alternate carrier pathway and full reachability should be restored in the US-Southcentral region. We are continuing to monitor for completion of the fiber maintenance on the primary carrier pathway to restore full performance.
Dec 6, 02:37 CST
A fix has been implemented and we are monitoring the results.
Dec 6, 02:20 CST
An upstream network provider is performing maintenance that is impacting some connectivity in the US-Southcentral (DFW) region. While general Internet connectivity is available to most customers, Agent/Site-to-Site and Agent-to-Agent connectivity may be intermittently unavailable.
Dec 6, 01:45 CST