Cytracom
All Systems Operational
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 2, 2024
Completed - The scheduled maintenance has been completed.
Mar 2, 00:24 CST
Verifying - Maintenance has been completed and final customer verifications are underway.
Mar 2, 00:14 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 23:00 CST
Scheduled - We will be performing routine maintenance to balance and increase system throughput in the US-Northeast (EWR) ControlOne region during this time. Bridges and User Zones may experience up to 5 minutes of connectivity interruption on a by-tenant basis during this time.
Feb 29, 13:57 CST
Mar 1, 2024
Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024
Completed - The scheduled maintenance has been completed and all affected customer subset functionality is restored.
Feb 19, 01:54 CST
Verifying - Agent telemetry indicate agents operating normally, continuing verification process.
Feb 19, 01:33 CST
Update - All critical security patches applied. All Sites confirmed passing traffic. Agents may be experience interconnectivity issues at this time. Continuing to validate agent telemetry.
Feb 19, 01:12 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 01:03 CST
Scheduled - The ControlOne US-Southcentral region will be undergoing a critical security update to system components during this time.
Feb 19, 01:03 CST
Completed - The scheduled maintenance has been completed.
Feb 19, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 00:00 CST
Scheduled - The ControlOne US-Southcentral region will be undergoing a critical security update to system components during this time. Connectivity will be interrupted for a two minute period during the window, and existing TCP/UDP sessions may time out or experience variable latency.
Feb 15, 15:00 CST
Feb 18, 2024
Completed - The scheduled maintenance has been completed and all affected customer subset functionality is restored.
Feb 18, 03:35 CST
Update - All issues with sites passing traffic resolved. Performing final verifications.
Feb 18, 03:13 CST
Verifying - During verification testing engineers identified a small number of customer sites unable to pass traffic. All other sites and all agents are verified as operational. Engineers continue to work to identify the source of disruption for the remaining sites.
Feb 18, 01:52 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 00:45 CST
Scheduled - The ControlOne US-Northeast region will be undergoing a critical security update to system components during this time. Connectivity will be interrupted for a two minute period during the window, and existing TCP/UDP sessions may time out or experience variable latency.
Feb 15, 14:59 CST
Completed - The scheduled maintenance has been completed.
Feb 18, 00:51 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 00:00 CST
Scheduled - The ControlOne US-Southeast region will be undergoing a critical security update to system components during this time. Connectivity will be interrupted for a two minute period during the window, and existing TCP/UDP sessions may time out or experience variable latency.
Feb 15, 14:57 CST
Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 01:39 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 00:45 CST
Scheduled - The ControlOne US-Southwest region will be undergoing a critical security update to system components during this time. Connectivity will be interrupted for a two minute period during the window, and existing TCP/UDP sessions may time out or experience variable latency.
Feb 15, 14:56 CST
Completed - The scheduled maintenance has been completed.
Feb 17, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 00:00 CST
Scheduled - The ControlOne US-Midwest region will be undergoing a critical security update to system components during this time. Connectivity will be interrupted for a two minute period during the window, and existing TCP/UDP sessions may time out or experience variable latency.
Feb 15, 14:54 CST