Cytracom

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
100.0 % uptime
Today
Unity Portal Operational
90 days ago
100.0 % uptime
Today
Unity Authentication Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ControlOne US-Southwest (LAX) Scheduled Maintenance Apr 30, 2026 23:00 - May 1, 2026 03:00 CDT

Cytracom will perform scheduled maintenance for capacity enhancements in the US-Southwest (LAX) region from 9pm to 1am PT. No impact to agent or bridge connectivity is expected; however, brief interruptions are possible. If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Posted on Apr 21, 2026 - 16:52 CDT
Apr 27, 2026

No incidents reported today.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
ControlOne API + Management portal increased load times.
Resolved - This incident has been resolved.
Apr 23, 10:44 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 09:00 CDT
Update - We are continuing to work on a fix for this issue.
Apr 23, 07:54 CDT
Identified - The issue has been identified and a fix is being implemented.
Apr 23, 07:47 CDT
Investigating - We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.
Apr 23, 07:36 CDT
Apr 22, 2026
ControlOne US-Southwest (LAX) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 23:00 CDT
Scheduled - Cytracom will perform scheduled maintenance to the power distribution in the US-Southwest (LAX) region from 9pm to 11pm PT. No impact to agent or bridge connectivity is expected; however, brief interruptions are possible. If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Apr 20, 10:58 CDT
Apr 21, 2026
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
UCaaS Voice Services Impairment
Resolved - This incident has been resolved.
Apr 17, 21:45 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 19:16 CDT
Investigating - Cytracom Engineering has identified an issue impairing outbound calls for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.
Apr 17, 17:51 CDT
Apr 16, 2026

No incidents reported.

Apr 15, 2026
ControlOne US-Northwest (SEA) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:00 CDT
Scheduled - Cytracom will be performing scheduled maintenance in the US-Northwest (SEA) region on Wed, April 15th from 1am-3am PT.   ControlOne Agents and Bridges may experience loss of connectivity for 10-15 min during this window. If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.
Apr 14, 08:13 CDT
Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

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