Cytracom
All Systems Operational
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023
Completed - The scheduled maintenance has been completed.
Dec 9, 23:42 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 22:00 CST
Scheduled - The UCaaS web management portals and Cytracom Desktop/Mobile apps may experience extended downtime due to routine infrastructure maintenance. Desk phones will remain operational for placing and receiving calls during this period, though voicemail may be briefly unavailable. We apologize for any inconvenience and appreciate your patience as we complete this important infrastructure update.
Dec 5, 14:40 CST
Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023
Resolved - Carrier fiber repairs are complete and full functionality and performance are restored. All systems are reporting nominal health and expected traffic load for the time of day.

On bridges which experienced a fail-open during the fiber maintenance, some long-lived sessions (SIP, RMM) may continue to be reported as coming from the native (local) WAN IP. These connections can be easily reset by rebooting the bridge; if targeted clearing of connections to specific IP addresses without a reboot is required, please contact our support team.

Dec 6, 04:19 CST
Update - Traffic has been restored to the primary carrier pathway. We are continuing to monitor for any further issues, but no service degradation is expected at this time.
Dec 6, 03:20 CST
Update - Traffic has been rerouted through an alternate carrier pathway and full reachability should be restored in the US-Southcentral region. We are continuing to monitor for completion of the fiber maintenance on the primary carrier pathway to restore full performance.
Dec 6, 02:37 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 02:20 CST
Identified - An upstream network provider is performing maintenance that is impacting some connectivity in the US-Southcentral (DFW) region. While general Internet connectivity is available to most customers, Agent/Site-to-Site and Agent-to-Agent connectivity may be intermittently unavailable.
Dec 6, 01:45 CST
Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023
Completed - Post-maintenance verification has shown no anomalous behavior. The US-Southwest region is operating at full standard functionality following the upgrades.
Dec 3, 01:38 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 01:30 CST
Scheduled - The US-Southwest (LAX) SAN will be undergoing scheduled maintenance at this time. There is no expected impact to data-plane functionality or management capabilities.
Nov 30, 15:56 CST
Completed - Post-maintenance verification has shown no anomalous behavior. The US-Northwest region is operating at full standard functionality following the upgrades.
Dec 3, 01:17 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 01:01 CST
Scheduled - The US-Northwest (SEA) SAN will be undergoing scheduled maintenance at this time. There is no expected impact to data-plane functionality or management capabilities.
Nov 30, 15:56 CST
Completed - Post-maintenance verification has shown no anomalous behavior. The US-Southcentral region is operating at full standard functionality following the upgrades.
Dec 3, 01:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:30 CST
Scheduled - The US-Southcentral (DFW) SAN will be undergoing scheduled maintenance at this time. There is no expected impact to data-plane functionality or management capabilities.
Nov 30, 15:54 CST
Completed - Post-maintenance verification has shown no anomalous behavior. The US-Northeast region is operating at full standard functionality following the upgrades.
Dec 3, 00:47 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:00 CST
Scheduled - The US-Northeast (EWR) SAN will be undergoing scheduled maintenance at this time. There is no expected impact to data-plane functionality or management capabilities.
Nov 30, 15:53 CST
Dec 2, 2023
Completed - The scheduled maintenance has been completed.
Dec 2, 21:28 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 CST
Scheduled - UCaaS voice services will undergo routine infrastructure maintenance. Desk phone traffic, voicemail, and other Cytracom voice services will be unaffected and will remain operational. However, there may be a brief interruption to Cytracom Mobile call completion and message-waiting (MWI)/line-key-status lights (BLF) during the maintenance window.
Nov 30, 13:17 CST
Completed - Post-maintenance verification has shown no anomalous behavior. The US-Southeast region is operating at full standard functionality following the upgrades.
Dec 2, 01:51 CST
Verifying - The upgrades are complete and the system appears nominal. Additional verification checks are in progress. No customer interruption was observed during the critical phase.
Dec 2, 01:35 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 01:01 CST
Scheduled - The US-Southeast (ATL) SAN will be undergoing scheduled maintenance at this time. There is no expected impact to data-plane functionality or management capabilities.
Nov 30, 15:51 CST
Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.