Cytracom
All Systems Operational
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 18, 2024

No incidents reported today.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Resolved - This incident has been resolved.
Jun 13, 14:17 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 13:53 CDT
Identified - A subset of ControlOne agents are experiencing intermittent connectivity disruptions. A fix is being implemented.
Jun 13, 13:44 CDT
Jun 12, 2024
Resolved - The root cause of the billing services issue has been resolved by our upstream provider. At this time, all billing-related functions appear to be operating normally.
Jun 12, 18:57 CDT
Update - Our billing system provider is actively working on the issue. We will keep a close watch on the situation and provide updates as new information becomes available. Please reach out to your partner account manager for any urgent ControlOne orders.
Jun 12, 17:23 CDT
Update - We are continuing to experience service degradation due to issues with our billing system provider. We will continue to monitor the situation closely and provide further updates as we receive more information.
Jun 12, 13:37 CDT
Identified - An upstream provider is currently experiencing a service degradation. Cytracom ControlOne customers may see issues managing licenses or processing payments.
Jun 12, 10:11 CDT
Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Resolved - This incident is resolved.
Jun 6, 14:00 CDT
Update - We are continuing to work with our infrastructure providers to mitigate the impact.
Jun 6, 12:54 CDT
Identified - Degraded interconnects between Internet backbone providers are causing degraded call quality for a subset of customers in and around southern California. We are working with our transit providers to mitigate the impact.
Jun 6, 11:37 CDT
Completed - The scheduled maintenance has been completed.
Jun 6, 02:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 00:30 CDT
Scheduled - In line with our commitment to continuously improve the ControlOne platform, we will be performing infrastructure upgrades to components in the US-Southeast, US-Southcentral, and US-Midwest regions during this time. This maintenance is necessary to enhance the reliability and performance of the ControlOne platform. During this window, a subset of tenants in these regions may experience a brief interruption in service connectivity.
May 30, 14:18 CDT
Jun 5, 2024

No incidents reported.

Jun 4, 2024
Completed - The scheduled maintenance has been completed.
Jun 4, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 23:00 CDT
Scheduled - We will be performing routine maintenance to optimize outbound internet routing and increase system throughput in the US-Northwest (SEA) ControlOne region. Round-Trip latencies may vary during this time.
May 16, 14:18 CDT