Cytracom Status

Cytracom

All Systems Operational

Voice Services Operational

Call Completion Operational

BLF Presence Operational

Voicemail Operational

Call Center Operational

Fax Services Operational

Fax Completion Operational

Desktop Fax Operational

Business Messaging Operational

Client Applications Operational

Desktop Operational

Cytracom iOS Operational

Cytracom Android Operational

Management Operational

Management Portal Operational

Partner Portal Operational

Billing Services Operational

Integrations Operational

ControlOne Operational

ControlOne Management Portal Operational

ControlOne Routing Services Operational

US-NorthEast (EWR) Region Operational

US-SouthEast (ATL) Region Operational

US-MidWest (ORD) Region Operational

US-SouthCentral (DFW) Region Operational

US-NorthWest (SEA) Region Operational

US-SouthWest (LAX) Region Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2024

No incidents reported today.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

ControlOne Routine Maintenance: US-Southwest (LAX) and US-Midwest (ORD)

Completed - The scheduled maintenance has completed successfully and no negative impact was realized.
Oct 17, 15:08 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 14:00 CDT

Scheduled - We are performing maintenance and security patching on supporting components of our cloud computing environment for ControlOne in the US-Southwest and US-Midwest regions during this time. No impact to connectivity or functionality is expected.
Oct 17, 12:47 CDT

ControlOne Routine Maintenance: US-Northwest (SEA)

Completed - The scheduled maintenance has completed successfully and no negative impact was realized.
Oct 17, 13:45 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 13:00 CDT

Scheduled - We are performing maintenance and security patching on supporting components of our cloud computing environment for ControlOne in the US-Northwest region during this time. No impact to connectivity or functionality is expected.
Oct 17, 12:46 CDT

Oct 16, 2024

Partial service degradation in US-SouthEast (ATL) Region

Resolved - This incident has been resolved.
Oct 16, 08:41 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 08:25 CDT

Identified - We have identified an issue impacting ControlOne customers utilizing the ControlOne Agent within our US-SouthEast (ATL) Region. Our engineers are actively working on a fix.
Oct 16, 08:22 CDT

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

ControlOne Management Portal - Configuration and Status Delays, Intermittent Connectivity Interruptions

Resolved - This incident is resolved. We have restored functionality for all bridges as well as configuration changes in the ControlOne management portal.
Oct 8, 15:12 CDT

Monitoring - A fix has been implemented. All customers should see no further connectivity interruptions. We are continuing to monitor to ensure reliable configuration changes via the ControlOne portal.
Oct 8, 15:01 CDT

Update - We are continuing to work on a fix for this issue.
Oct 8, 14:57 CDT

Update - We are continuing to work on a fix for this issue.
Oct 8, 14:55 CDT

Update - We are continuing to work on a resolution for this issue. Customers in the EWR, ORD, and LAX regions should see fully restored operation.
Oct 8, 14:49 CDT

Update - We are continuing to implement a fix for the issue.
Oct 8, 14:28 CDT

Update - We have implemented a potential fix for this issue and are actively monitoring the results.
Oct 8, 13:42 CDT

Update - We are continuing to work on a fix for this issue.
Oct 8, 13:01 CDT

Identified - Configuration changes made in the ControlOne Management Portal and status information are currently experiencing delays populating throughout our platform. A subset of customers using a ControlOne Bridge are experiencing intermittent or degraded connectivity issues.

We have identified the cause of the issue and are working on a fix.
Oct 8, 12:31 CDT

Oct 7, 2024

No incidents reported.