Cytracom

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
99.99 % uptime
Today
Unity Portal Operational
90 days ago
99.99 % uptime
Today
Unity Authentication Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 11, 2026

No incidents reported today.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026
UCaaS: Desktop App
Resolved - This incident has been resolved.
Apr 7, 16:13 CDT
Update - We are continuing to monitor for any further issues.
Apr 7, 11:22 CDT
Monitoring - Some customers reported issues with inbound and outbound calls on the Desktop App. Affected users were advised to log out and log back in to resolve the issue.
Apr 7, 11:22 CDT
Apr 6, 2026
UCaaS: Call Parking Issue for small subset of D2 devices
Resolved - The issue affecting a limited number of D2 devices related to call parking has been resolved. The root cause was identified as a firmware defect, and affected devices have been remediated.

All services are operating normally, and no broader impact to the UCaaS platform was observed. We will continue to monitor to ensure ongoing stability.
Apr 6, 13:12 CDT
Monitoring - A limited number of D2 devices experienced an issue with call parking due to a firmware defect. This is not a service outage and does not affect the broader UCaaS platform or other device types.

The issue has been identified, and a remediation plan is in progress. Affected devices will be updated to resolve the issue. We are continuing to monitor and will provide updates as remediation is completed.
Apr 6, 11:55 CDT
Identified - A subset of customers reported issues with call parking not functioning correctly. The root cause has been identified, and a remediation is being developed.
Apr 6, 10:27 CDT
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
UCaaS: Management Portal Outage
Resolved - This issue has been resolved and Management Portal is working without any further issue.
Apr 2, 19:41 CDT
Monitoring - The service has been restarted. All management functions are operational, and the system is stable.
Apr 2, 14:39 CDT
Investigating - We are investigating an issue impacting the UCaaS Management Portal.
Apr 2, 13:19 CDT
UCaaS: Management Portal Unavailable
Resolved - The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally.

The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted, and a plan is in place to increase capacity to prevent recurrence.
Apr 2, 13:12 CDT
Monitoring - The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally.

The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted to restore functionality. A plan is in place to increase service capacity to prevent recurrence.

We are continuing to monitor the stability of the service.
Apr 2, 12:53 CDT
Investigating - The UCaaS Management Portal is currently unavailable, preventing users from accessing administrative functions and configuration interfaces. Core calling services are not impacted at this time; however, administrators are unable to manage users, devices, or settings through the portal.

Engineering teams have been engaged and are actively investigating the root cause. Updates will be provided as more information becomes available.
Apr 2, 12:23 CDT
Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

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