Cytracom
All Systems Operational
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ControlOne Routine Maintenance: US-Northwest (SEA) May 23, 2024 23:00 - May 24, 2024 00:00 CDT
We will be performing routine maintenance to optimize outbound internet routing and increase system throughput in the US-Northwest (SEA) ControlOne region. Round-Trip latencies may vary during this time.
Posted on May 16, 2024 - 14:18 CDT
Past Incidents
May 20, 2024

No incidents reported today.

May 19, 2024
Completed - The maintenance is successfully complete and normal operation is restored.
May 19, 03:37 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 01:00 CDT
Scheduled - We will be performing routine maintenance to balance and increase system throughput in the US-Midwest (ORD) ControlOne region. Bridges and agents may experience up to three 5 minute periods of connectivity interruption or agents entering retrying status on a by-tenant basis during this time.
May 15, 12:33 CDT
May 18, 2024
Completed - The maintenance is successfully complete and normal operation is restored.
May 18, 04:37 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 01:00 CDT
Scheduled - We will be performing routine maintenance to balance and increase system throughput in the US-SouthEast (ATL), US-NorthEast (EWR) ControlOne regions during this time. User Zones may experience up to 15 minutes of connectivity interruption or retrying status on a by-tenant basis during this time.
May 15, 12:35 CDT
May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
Completed - The scheduled maintenance has been completed.
May 13, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 22:00 CDT
Scheduled - We will be performing essential infrastructure maintenance during this window. While we do not expect impact to services, there is a possibility you may experience intermittent issues with some Cytracom services. We appreciate your patience as we complete this important work to continue providing reliable UCaaS service.
May 9, 11:52 CDT
Completed - The scheduled maintenance has been completed successfully and normal operation is restored.
May 13, 04:23 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:00 CDT
Scheduled - We will be performing routine maintenance to balance and increase system throughput in the US-Southcentral (DFW) ControlOne region. Bridges and agents may experience up to three 5 minute periods of connectivity interruption or agents entering retrying status on a by-tenant basis during this time.
Apr 30, 14:55 CDT
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
Resolved - This incident has been resolved.
May 8, 22:53 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 22:33 CDT
Update - We are continuing to implement a fix for this issue. Systems are coming back online.
May 8, 20:19 CDT
Identified - The issue has been identified and a fix is being implemented.
May 8, 18:56 CDT
Investigating - We are investigating issues with ControlOne routing in the US-SouthCentral (DFW) region.
May 8, 18:28 CDT
May 7, 2024
Resolved - This incident has been resolved.
May 7, 09:27 CDT
Monitoring - A fix has been implemented and we are monitoring the results
May 7, 09:19 CDT
Identified - We have identified an issue with our upstream fax provider. We appreciate your continued patience while we worked to resolve this issue.
May 7, 09:15 CDT
May 6, 2024

No incidents reported.