Resolved -
Affected Agent systems have recovered and reconnected successfully.
Mar 15, 09:00 CDT
Identified -
A small percentage of ControlOne agents that had been offline for an extended period of time (ie overnight) were temporarily unable to connect to the platform. Additionally, some devices would erroneously show as "offline" in the management portal, despite being connected and passing traffic successfully.
Mar 15, 07:30 CDT