ControlOne partial service degradation in the US-SouthCentral (DFW) Region

Incident Report for Cytracom

Resolved

This incident has been resolved.
Posted Oct 02, 2025 - 08:30 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 02, 2025 - 07:55 CDT

Identified

We have identified an issue causing a partial service degradation for a subset of customers in the US-SouthCentral ControlOne region.

ControlOne Agents may experience intermittent connectivity or "Retrying" status
Posted Oct 02, 2025 - 07:48 CDT
This incident affected: ControlOne Routing Services (US-SouthCentral (DFW) Region).