Last week Cytracom experienced a throttling of our bandwidth by our hosting provider. While this did not result in a service outage, customers did experience delayed call setup when placing and receiving calls. This was an unacceptable service degradation that was unintentionally caused by our cloud hosting provider placing a traffic limiter on our connection. This limiter was applied to our connection inadvertently roughly two years ago and was done so without our knowledge or consent.
What we’ve done so this will not happen again:
We worked with our provider to identify and correct the issue. Our rapid growth led to this problem -- more customers requires more bandwidth. The traffic limiter that had been placed on our connection had been out of sight and out of mind and had not been configured to keep up with the demand. Going forward, we no longer have bandwidth threshold limits, so we should never have this issue again.
We realize that Cytracom is an important part of your business, and apologize for the impact that this degradation had to your operations. We take great pride in providing the best possible service quality to our customers. Occasionally, we run into problems as detailed above. These incidents further drive us to continually improve the quality of our own internal operations and ensure that we are living up to the trust you have placed in us. We are working diligently to provide you with a stable and pleasant experience and thank you for your continued support!