UCaaS Partial Service Outage

Incident Report for Cytracom

Resolved

This incident has been resolved.
Posted Feb 25, 2025 - 16:47 CST

Monitoring

Engineers have successfully implemented a fix to address the call completion and call delay issues. We will continue to monitor the platform.
Posted Feb 25, 2025 - 16:04 CST

Identified

The issue has been identified and engineers are implementing a fix. A subset of customers may experience delays in calling until the fix is fully implemented.
Posted Feb 25, 2025 - 15:24 CST

Investigating

We are currently investigating service failure for a subset of customers
Posted Feb 25, 2025 - 14:53 CST
This incident affected: Voice Services (Call Completion, BLF Presence).
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