Login failure on secure.cytracom.com

Incident Report for Cytracom

Resolved

This incident has been resolved.

Posted Dec 16, 2024 - 13:11 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 16, 2024 - 10:19 CST

Identified

This issue has been identified and a fix put in place. Authentication are now processing normally

Posted Dec 16, 2024 - 10:18 CST

Investigating

We are investigating issues with new logins to secure.cytracom.com. Existing authenticated users are not impacted.

Posted Dec 16, 2024 - 10:06 CST

This incident affected: Management (Management Portal) and Client Applications (Desktop, Cytracom iOS, Cytracom Android).