UCaaS: Outbound Call Failure

Incident Report for Cytracom

Resolved

This incident has been resolved.

Posted Jun 03, 2026 - 23:06 CDT

Monitoring

We have identified and mitigated the issue that caused intermittent call setup failures for some customers. The issue was related to a degraded backend component that impacted call processing on a subset of voice infrastructure. Our engineering team applied corrective action, and calls are now processing normally. We are continuing to monitor the platform closely to ensure stability.

Posted Jun 03, 2026 - 10:49 CDT

Investigating

We are currently investigating an issue causing intermittent inbound and outbound call failures for some customers. Our engineering team is actively working to identify the root cause and restore normal call processing. We will provide an update as soon as more information is available.

Posted Jun 03, 2026 - 10:10 CDT

This incident affected: Voice Services (Call Completion).