UCaaS: Partial Outbound Call Failures

Incident Report for Cytracom

Resolved

There are no observed reports of outbound/inbound call failures. This issue is now resolved.

Posted Mar 20, 2026 - 15:48 CDT

Update

We are continuing to monitor for any further issues.

Posted Mar 20, 2026 - 13:45 CDT

Monitoring

A partial outbound calling issue has been resolved. During the incident, one of our outbound proxy servers stopped processing calls. The affected system was restarted and migrated to a different host, restoring normal service.

We are continuing to monitor the platform to ensure stability and are reviewing the event to prevent recurrence.

Posted Mar 20, 2026 - 11:39 CDT

Investigating

We are investigating a partial outbound call failure for a subset of customers.

Posted Mar 20, 2026 - 10:19 CDT

This incident affected: Voice Services (Call Completion).