ControlOne partial service degradation in the US-Southeast (ATL) Region

Incident Report for Cytracom

Resolved

This incident has been resolved.
Posted Jul 21, 2026 - 23:12 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 21, 2026 - 09:12 CDT

Investigating

We have identified an issue causing a partial service degradation for a 15% subset of customers in the US-Southeast ControlOne region.

ControlOne Bridges may experience intermittent connectivity
ControlOne Agents may experience intermittent connectivity or "Retrying" status
Posted Jul 21, 2026 - 08:44 CDT
This incident affected: ControlOne Routing Services (US-SouthEast (ATL) Region).