Call completion for a subset of UC accounts is not working

Incident Report for Cytracom

Resolved

Call completion is working for all affected accounts. Users of Call Center Queues will need to log back in.

Posted Feb 02, 2023 - 15:12 CST

Monitoring

A fix has been implemented and call completion rates are returning to normal. We are continuing to monitor the affected accounts.

Posted Feb 02, 2023 - 14:48 CST

Investigating

We have identified an issue preventing inbound and outbound calls from being completed for a subset of accounts.

Calls to Desktop, Mobile, and Desktop Phones are affected by this issue.

We are working to restore service as soon as possible and will provide updates until service is restored.

Posted Feb 02, 2023 - 14:30 CST

This incident affected: Voice Services (Call Completion).