Partial degradation in Message-Waiting and line key status lights (BLF)

Incident Report for Cytracom

Resolved

This incident has been resolved.
Posted Oct 31, 2023 - 14:21 CDT

Monitoring

A fix has been implemented and we monitoring the results. BLF and MWI services are functioning normally. A subset of devices may have non-functioning MWI or delayed line key statuses for up to 30 minutes.
Posted Oct 31, 2023 - 12:09 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 31, 2023 - 10:49 CDT

Investigating

Cytracom Engineering is investigating an issue with the BLF services affecting the message waiting lamps and line key statuses for a subset of customers. Updates will be posted here.
Posted Oct 31, 2023 - 09:32 CDT
This incident affected: Voice Services (BLF Presence).
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