ControlOne - Partial degradation in agent connectivity in US-SouthCentral (DFW)

Incident Report for Cytracom

Resolved

This incident has been resolved.
Posted Jun 13, 2024 - 14:17 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 13, 2024 - 13:53 CDT

Identified

A subset of ControlOne agents are experiencing intermittent connectivity disruptions. A fix is being implemented.
Posted Jun 13, 2024 - 13:44 CDT
This incident affected: ControlOne Routing Services (US-SouthCentral (DFW) Region).