ControlOne partial service degradation to Cloudflare

Incident Report for Cytracom

Resolved

This incident has been resolved.
Posted Oct 27, 2026 - 20:42 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 27, 2026 - 10:27 CDT

Identified

The issue has been identified, and a fix is rolling out in stages to all customers.
Posted Oct 27, 2026 - 09:32 CDT

Investigating

We have identified an issue causing a partial service degradation for a subset of customers.

ControlOne Bridges and Agents may experience intermittent connectivity failures to sites and applications hosted behind cloudflare https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
Posted Oct 27, 2026 - 08:05 CDT
This incident affected: ControlOne Routing Services (US-NorthEast (EWR) Region, US-SouthEast (ATL) Region, US-MidWest (ORD) Region, US-SouthCentral (DFW) Region, US-NorthWest (SEA) Region, US-SouthWest (LAX) Region).