All services have returned to normal following the earlier issues affecting call completion and BLF Presence. If you have any questions or need assistance, please contact us at support@cytracom.com or 877-411-2987.
Posted Jun 25, 2025 - 12:33 CDT
Update
All services have returned to normal following the earlier issues affecting call completion and BLF Presence. The implemented fixes have been effective, and we will continue to monitor to ensure continued stability. If you have any questions or need assistance, please contact us at support@cytracom.com or 877-411-2987.
Posted Jun 25, 2025 - 12:01 CDT
Monitoring
A fix has been implemented to resolve recent call completion issues, and we are actively monitoring to ensure continued stability. BLF Presence service remains in a degraded state—while a fix has been applied, some customers may still experience intermittent issues. Further investigation is underway to fully restore normal functionality for the BLF Presence services globally.
Posted Jun 25, 2025 - 11:16 CDT
Identified
The cause for the issue has been identified and a fix is being implemented. BLF Presence may be unavailable until the fix is complete.
Posted Jun 25, 2025 - 07:59 CDT
Investigating
We are investigating reports of intermittent call failures for our UCaaS customers.
Posted Jun 25, 2025 - 07:02 CDT
This incident affected: Voice Services (Call Completion, BLF Presence).