ControlOne: US-NorthEast (EWR) Partial Outage

Incident Report for Cytracom

Resolved

All systems are operating as expected.
Posted Jun 13, 2025 - 20:42 CDT

Monitoring

The Region has returned to service. We will continue monitor.
Posted Jun 13, 2025 - 19:49 CDT

Identified

A permanent fix is rolling out to the affected accounts. They will remain disconnected from ControlOne until this operation is complete.
Posted Jun 13, 2025 - 16:22 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 13, 2025 - 15:27 CDT

Identified

Intermittent connectivity loss is affecting the same subset of users. Our engineering team is implementing a fix to the affected resources.
Posted Jun 13, 2025 - 14:34 CDT

Monitoring

We have identified and rectified an issue affecting a subset ControlOne customers using US-NorthEast (EWR) region.
Posted Jun 13, 2025 - 14:03 CDT
This incident affected: ControlOne Routing Services (US-NorthEast (EWR) Region).