Contacts and call history failing to load within Cytracom Desktop + Mobile

Incident Report for Cytracom

Resolved

Following a period of monitoring, contacts has returned to normal operation in Cytracom Desktop + Mobile Apps. This incident has been resolved.

Posted Nov 09, 2022 - 15:48 CST

Monitoring

The issue is specific to the ability search, a fix has been deployed and we are monitoring search + contact loading success rates from Desktop and Mobile Apps. Contact names within messaging pages are currently not loading while the fix is being monitored.

Posted Nov 09, 2022 - 13:31 CST

Investigating

We are currently investigating an issue affecting contacts and call history within Cytracom Desktop and Mobile apps.

The ability to make and receive calls is not affected at this time.

Posted Nov 09, 2022 - 10:09 CST

This incident affected: Client Applications (Desktop, Cytracom iOS, Cytracom Android).