ControlOne Agent connectivity issues

Incident Report for Cytracom

Resolved

This incident has been resolved.
Posted Aug 05, 2025 - 18:48 CDT

Monitoring

A fix has been implemented and we are monitoring the results. All ControlOne Agents that were unable to connect previously are now connected.
Posted Aug 05, 2025 - 17:41 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 05, 2025 - 17:27 CDT

Investigating

We are investigating internal alerts of some ControlOne Agents being unable to initiate a connection.
Posted Aug 05, 2025 - 17:16 CDT
This incident affected: ControlOne (ControlOne Management Portal).