Mobile app users are unable to make calls

Incident Report for Cytracom

Resolved

This incident has been resolved.

Posted Jun 09, 2022 - 20:26 CDT

Update

We have identified the issue that was causing intermittent outbound calls to fail when placed from the Cytracom Mobile App. A fix has been implemented and outbound calls should now function as expected. We will continue to monitor and apologize for any inconvenience.

Posted Jun 09, 2022 - 19:01 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 09, 2022 - 18:46 CDT

Investigating

We are currently investigating an issue affecting outbound calls for customers using the mobile app.

Posted Jun 09, 2022 - 17:46 CDT

This incident affected: Voice Services (Call Completion).