ControlOne Partial Service Degradation Due to Carrier Issue in US-SouthEast (ATL) Region

Incident Report for Cytracom

Resolved

This incident has been resolved.
Posted Feb 05, 2026 - 20:02 CST

Update

We are continuing to monitor for any further issues.
Posted Feb 05, 2026 - 18:45 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 05, 2026 - 18:45 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 05, 2026 - 17:29 CST

Investigating

We have identified and are currently monitoring widespread connectivity issues affecting multiple end-user ISPs in the US-SouthEast (ATL) region. Users may experience intermittent connection problems, packet loss, or increased latency when connecting to ControlOne services.

Our Network Operations Center (NOC) is actively working to mitigate these issues by:
- Implementing dynamic routing adjustments
- Prioritizing critical traffic paths
- Coordinating with affected ISPs to identify resolution timelines
Posted Feb 05, 2026 - 16:52 CST
This incident affected: ControlOne Routing Services (US-SouthEast (ATL) Region).