We will be performing scheduled database maintenance on Saturday to upgrade our database infrastructure.
During this maintenance window, the affected services may experience temporary downtime or limited availability. This may affect calls to and from mobile applications, as well as authentication-related functionality, including logging in to the application. Customers may be unable to access certain services while the maintenance is in progress.
We expect service to be fully restored once the maintenance is complete. We will provide updates as the maintenance begins, progresses, and concludes.
Thank you for your patience and understanding.
Posted Aug 13, 2026 - 14:47 CDT
This scheduled maintenance affects: Management (UC Management Portal, Billing Services), Voice Services (Call Completion, Voicemail), Client Applications (Desktop, Cytracom iOS, Cytracom Android), and Business Messaging.