UCaaS: Limited Inbound and Outbound Call Failures on a Single Voice Gateway

Incident Report for Cytracom

Resolved

Between 7:30–7:45 AM CST, one of our voice servers experienced an issue that prevented it from processing inbound and outbound calls for a small subset of customers. The issue was isolated to a service module on the affected server. We restarted the server, and call processing resumed normally afterward.

Posted May 26, 2026 - 07:30 CDT