All systems in the US-NorthEast (EWR) Region serving ControlOne Agents are operational. If you need additional assistance, please contact us at support@cytracom.com or 877-411-2987.
Posted Aug 05, 2025 - 06:47 CDT
Monitoring
A fix has been implemented and ControlOne agent connectivity has returned to normal.
Posted Aug 05, 2025 - 06:17 CDT
Identified
Engineers have identified the issue and are working towards resolution as fast as possible.
Posted Aug 05, 2025 - 05:32 CDT
Update
Engineers continue to investigating systems in the US-NorthEast (EWR) Region providing services to ControlOne Agents. Agents are exhibiting retrying behavior.
Posted Aug 05, 2025 - 04:29 CDT
Update
Engineers are investigating systems in the US-NorthEast (EWR) Region providing services to ControlOne Agents. Agents are exhibiting retrying behavior.
Posted Aug 05, 2025 - 03:26 CDT
Investigating
We have identified an issue impacting ControlOne customers utilizing the ControlOne Agent within our EWR. Our engineers are actively working on a fix.
Posted Aug 05, 2025 - 03:21 CDT
This incident affected: ControlOne Routing Services (US-NorthEast (EWR) Region).