UCaaS: Platform Upgrade Impacting All UCaaS customers

Scheduled Maintenance Report for Cytracom

Completed

The scheduled maintenance has been completed.

Posted Mar 01, 2026 - 01:00 CST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 01, 2026 - 00:00 CST

Scheduled

Cytracom is upgrading its underlying UCaaS infrastructure to further enhance reliability, performance, and reporting, delivering an even better experience for our customers.

Starting March 1, 2026, accounts will be migrated to the new environment in phased groups.

What you need to know:
• If you are not using ControlOne:
To ensure uninterrupted service, please whitelist the following IP ranges:
64.58.110.0/23 (64.58.110.1 – 64.58.111.254)3.208.72.128/27 (3.208.72.128 – 3.208.72.158)

• If you are using ControlOne:
No action is required. All necessary configuration updates will be applied automatically

Please email support@cytracom.com should you have any questions or need assistance.

Posted Feb 11, 2026 - 09:33 CST

This scheduled maintenance affected: Voice Services (Call Completion, BLF Presence, Voicemail, Call Center).