ControlOne partial service degradation in the US-SouthCentral (DFW) Region

Incident Report for Cytracom

Resolved

This incident has been resolved.
Posted Jul 30, 2026 - 16:55 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 30, 2026 - 11:07 CDT

Investigating

We have identified an issue causing a partial service degradation for a subset of customers in the US-SouthCentral ControlOne region.

ControlOne Bridges may experience intermittent connectivity
ControlOne Agents may experience intermittent connectivity or "Retrying" status
Posted Jul 30, 2026 - 10:36 CDT
This incident affected: ControlOne Routing Services (US-SouthCentral (DFW) Region).