A fix has been implemented and we are monitoring the results.
Posted Mar 24, 2025 - 11:07 CDT
Update
Impact to Call Center, Management Portal and Partner Portal have been resolved. Monitors continue to see impact to Desktop. Engineers continue to work to identify and resolve the source of these issues.
Posted Mar 24, 2025 - 11:01 CDT
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 24, 2025 - 09:34 CDT
Update
We are continuing to investigate this issue.
Posted Mar 24, 2025 - 09:16 CDT
Investigating
We are currently investigating an issue preventing the partner portal from loading after login. New Cytracom Desktop sessions may fail to load. Outbound calls from Cytracom Desktop may experience a delay. Inbound Calls are unaffected.
Posted Mar 24, 2025 - 09:05 CDT
This incident affected: Management (Management Portal, Partner Portal), Client Applications (Desktop), and Voice Services (Call Center).