ControlOne: US-NorthEast (EWR) Partial Outage

Incident Report for Cytracom

Resolved

This incident has been resolved.
Posted Sep 16, 2025 - 17:24 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 16, 2025 - 16:24 CDT

Update

We are continuing to work on a fix for this issue, affected Bridges and Agents are being restored to operation in waves.
Posted Sep 16, 2025 - 15:00 CDT

Identified

We have identified an issue impacting a subset of ControlOne customers utilizing the ControlOne Agent and Bridge in our US-NorthEast(EWR) region.
Posted Sep 16, 2025 - 14:18 CDT
This incident affected: ControlOne Routing Services (US-NorthEast (EWR) Region).