Contacts and call history failing to load within Cytracom Desktop + Mobile

Incident Report for Cytracom

Resolved

This incident has been resolved.

Posted Nov 03, 2022 - 17:46 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 03, 2022 - 12:39 CDT

Identified

The issue has been identified, and contacts are now loading normally in call history and contact views.

Contact names within messaging pages are currently not loading while a fix is being implemented.

Posted Nov 03, 2022 - 11:03 CDT

Investigating

We are currently investigating an issue affecting contacts and call history within Cytracom Desktop and Mobile apps.

The ability to make and receive calls is not affected at this time.

Posted Nov 03, 2022 - 10:43 CDT

This incident affected: Client Applications (Desktop, Cytracom iOS, Cytracom Android).