Voice Services Partial Degradation

Incident Report for Cytracom

Resolved

This incident has been resolved.

Posted Jul 02, 2024 - 10:15 CDT

Update

We are continuing to monitor for any further issues.

Posted Jul 02, 2024 - 09:58 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 02, 2024 - 09:58 CDT

Identified

We have identified an issue affecting call completion, call quality, and call center functionality for a subset of our customers. The issue has been identified and we are working on a fix.

Posted Jul 02, 2024 - 09:52 CDT

This incident affected: Voice Services (Call Completion, Call Center).