The issue is now resolved. The root cause was in the failure of the call attestation service for subset of our outbound IPs. We rerouted these calls and we are investigating the issue with our provider.
All systems are back to normal.
Posted Jan 13, 2026 - 11:06 CST
Update
WE are continuing to monitor for further issues.
Posted Jan 13, 2026 - 11:04 CST
Update
We are continuing to monitor for any further issues.
Posted Jan 13, 2026 - 10:57 CST
Monitoring
Cytracom Engineering has identified the issue impacting voice services for a subset of customers and has applied a fix. Services are currently recovering, and we are actively monitoring systems to ensure stability. We will continue to observe performance closely and will provide additional updates if needed. Customers should begin seeing normal call behavior restored.
Posted Jan 13, 2026 - 10:54 CST
Investigating
Cytracom Engineering has identified an issue impairing voice services for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.
Customers may experience delays or failures when placing or receiving calls.
Posted Jan 13, 2026 - 10:40 CST
This incident affected: Voice Services (Call Completion).