Partial Service Degradation for Agents in the US-Midwest (ORD) Region

Incident Report for Cytracom

Resolved

This incident has been resolved.
Posted Mar 20, 2025 - 18:15 CDT

Monitoring

A fix has been implemented and we are monitoring the results. At this time Agents are fully operational.
Posted Mar 20, 2025 - 17:23 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 20, 2025 - 16:58 CDT

Investigating

We have identified an issue impacting ControlOne Agents within the US-Midwest (ORD) region. Our engineers are actively working on a fix.
Posted Mar 20, 2025 - 16:34 CDT
This incident affected: ControlOne Routing Services (US-MidWest (ORD) Region).