This incident is resolved. We have restored functionality for all bridges as well as configuration changes in the ControlOne management portal.
Posted Oct 08, 2024 - 15:12 CDT
Monitoring
A fix has been implemented. All customers should see no further connectivity interruptions. We are continuing to monitor to ensure reliable configuration changes via the ControlOne portal.
Posted Oct 08, 2024 - 15:01 CDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 08, 2024 - 14:57 CDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 08, 2024 - 14:55 CDT
Update
We are continuing to work on a resolution for this issue. Customers in the EWR, ORD, and LAX regions should see fully restored operation.
Posted Oct 08, 2024 - 14:49 CDT
Update
We are continuing to implement a fix for the issue.
Posted Oct 08, 2024 - 14:28 CDT
Update
We have implemented a potential fix for this issue and are actively monitoring the results.
Posted Oct 08, 2024 - 13:42 CDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 08, 2024 - 13:01 CDT
Identified
Configuration changes made in the ControlOne Management Portal and status information are currently experiencing delays populating throughout our platform. A subset of customers using a ControlOne Bridge are experiencing intermittent or degraded connectivity issues.
We have identified the cause of the issue and are working on a fix.