ControlOne IPSec connectivity degradation

Incident Report for Cytracom

Resolved

This incident has been resolved.

Posted Feb 07, 2025 - 16:23 CST

Monitoring

Configuration changes to ControlOne tenants with an IPSec connector may be delayed in being applied and, in some cases, cause the IPSec session to disconnect.

A fix has been implemented and we are monitoring as affected IPSec connectors re-initialize with their peers.

Posted Feb 07, 2025 - 13:17 CST

This incident affected: ControlOne (ControlOne Management Portal) and ControlOne Routing Services (US-NorthEast (EWR) Region, US-SouthEast (ATL) Region, US-MidWest (ORD) Region, US-SouthCentral (DFW) Region, US-NorthWest (SEA) Region, US-SouthWest (LAX) Region).