Cytracom

All Systems Operational

Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
US-NorthWest (SEA) Region ControlOne Agent Connectivity Issues
Resolved - This incident has been resolved.
Aug 22, 15:25 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 22, 14:15 CDT
Identified - We have identified an issue impacting ControlOne customers using the ControlOne Agent within our US-Northwest (SEA) Region. Our engineers are actively working on a fix.
Aug 22, 13:41 CDT
ControlOne US-NorthEast (EWR): Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Aug 22, 04:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 00:00 CDT
Scheduled - The US-NorthEast ControlOne region will be undergoing emergency maintenance. A subset of customers are expected to have up to two brief interruption of less than 5 minutes during this time. Bridges and agents may fail open or go into a retrying state during this interruption period.
Aug 21, 21:52 CDT
Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025
ControlOne Partial Outage in US-NorthEast (EWR)
Resolved - This incident has been resolved.
Aug 19, 11:13 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 19, 10:07 CDT
Update - We are continuing to work on this issue. A fix is rolling out and we will update shortly
Aug 19, 09:30 CDT
Identified - We have identified an issue impacting a subset of ControlOne customers utilizing the ControlOne Agent and Bridge in our US-NorthEast(EWR) region.
Aug 19, 08:32 CDT
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