Cytracom

All Systems Operational

Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
ControlOne US-Southeast (ATL): Emergency Packet Engine Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 22:00 CDT
Scheduled - Emergency maintenance is required to address security engine processing efficiency in the US-Southeast (ATL) region due to significant customer growth. During this maintenance, a small number of customers in our US-Southeast (Atlanta) region will experience a brief 5 minute disruption to agents and bridges homed in the region as resources are optimized and rebalaced for maximum regional performance.
Mar 31, 15:07 CDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Delays or unable to login to PBX Management + Partner Portal + Cytracom Desktop + UC Mobile
Resolved - This incident has been resolved.
Mar 25, 17:19 CDT
Monitoring - Login to PBX, Partner Portal and UC Applications remain fully operational. Business messaging load times have returned to normal. We will continue to monitor
Mar 25, 16:23 CDT
Update - We are continuing to work on a fix for this issue.
Mar 25, 13:02 CDT
Identified - A fix has been implemented. Logins to PBX, Partner Portal and UC Applications are fully operational.
Mar 25, 12:49 CDT
Investigating - We are currently investigating an issue preventing users from logging in to Cytracom Management UI, Partner portal, UC Mobile, UC Desktop.
Mar 25, 11:32 CDT
Mar 24, 2025
Management + Partner Portal + Cytracom Desktop
Resolved - This incident has been resolved.
Mar 24, 11:14 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 11:07 CDT
Update - Impact to Call Center, Management Portal and Partner Portal have been resolved. Monitors continue to see impact to Desktop. Engineers continue to work to identify and resolve the source of these issues.
Mar 24, 11:01 CDT
Identified - The issue has been identified and a fix is being implemented.
Mar 24, 09:34 CDT
Update - We are continuing to investigate this issue.
Mar 24, 09:16 CDT
Investigating - We are currently investigating an issue preventing the partner portal from loading after login. New Cytracom Desktop sessions may fail to load. Outbound calls from Cytracom Desktop may experience a delay. Inbound Calls are unaffected.
Mar 24, 09:05 CDT
Mar 23, 2025
Bridge: Partial Service Degradation US-MidWest (ORD) Region
Resolved - This incident has been resolved.
Mar 23, 05:24 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 03:10 CDT
Update - The majority of affected ControlOne customers are online and passing traffic. Configuration changes may be delayed.
Mar 22, 22:41 CDT
Identified - We have identified an issue impacting a subset of ControlOne customers using a ControlOne Bridge within the US-Midwest (ORD) Region. ControlOne Agents online and passing traffic. Our engineers are actively working on a fix.
Mar 22, 20:26 CDT
Mar 22, 2025
ControlOne US-MidWest (ORD) Region Infrastructure Improvements
Completed - The scheduled maintenance has been completed.
Mar 22, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:00 CDT
Scheduled - We are performing maintenance on supporting components of our cloud computing environment for ControlOne in the US-MidWest (ORD) region during this time. No customer-facing impact is expected.
Mar 22, 11:11 CDT
Partial Service Degradation for Agents in the US-Midwest (ORD) Region
Resolved - This incident has been resolved.
Mar 22, 07:36 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 16:17 CDT
Investigating - We have identified an issue impacting ControlOne Agents within the US-Midwest (ORD) region. Our engineers are actively working on a fix.
Mar 21, 15:27 CDT
Mar 21, 2025
Mar 20, 2025
Partial Service Degradation for Agents in the US-Midwest (ORD) Region
Resolved - This incident has been resolved.
Mar 20, 18:15 CDT
Monitoring - A fix has been implemented and we are monitoring the results. At this time Agents are fully operational.
Mar 20, 17:23 CDT
Identified - The issue has been identified and a fix is being implemented.
Mar 20, 16:58 CDT
Investigating - We have identified an issue impacting ControlOne Agents within the US-Midwest (ORD) region. Our engineers are actively working on a fix.
Mar 20, 16:34 CDT
Control Agent: Partial Service Degradation US-SouthCentral (DFW) Region
Resolved - This incident has been resolved.
Mar 20, 10:07 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 09:40 CDT
Identified - We have identified an issue impacting ControlOne customers utilizing the ControlOne Agent within our US-SouthCentral (DFW) region. Our engineers are actively working on a fix.
Mar 20, 09:17 CDT
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