Cytracom

All Systems Operational

Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 30, 2025
ControlOne Partial Service Degradation in US-SouthCentral (DFW) Region
Resolved - This incident has been resolved.
Jun 30, 10:00 CDT
Monitoring - Active monitoring systems show ControlOne Agent and Bridge connection rates are stable. We will continue to monitor carrier routing paths and update the status if service quality changes.
Jun 30, 08:54 CDT
Identified - We have identified and are currently monitoring widespread connectivity issues affecting multiple end-user ISPs in the US-SouthCentral (DFW) region. Users may experience intermittent connection problems, packet loss, or increased latency when connecting to ControlOne services.

Our Network Operations Center (NOC) is actively working to mitigate these issues by:
- Implementing dynamic routing adjustments
- Prioritizing critical traffic paths
- Coordinating with affected ISPs to identify resolution timelines
Jun 30, 08:18 CDT
Jun 29, 2025
ControlOne Partial Service Degradation in US-SouthWest (LAX) Region
Resolved - This incident has been resolved.
Jun 29, 18:00 CDT
Update - All customers using the US-SouthWest ControlOne region are fully operational.

A large carrier outage affecting multiple carriers in the western US may cause instability to some internet locations outside of the ControlOne network.
Jun 28, 16:10 CDT
Monitoring - A fix has been implemented, and the affected IP range (64.58.101.0/24) is fully operational. We are continuing to monitor the results of this issue throughout the day.
Jun 28, 13:16 CDT
Identified - At approximately 07:58 PM CT, instability was detected on the primary carrier servicing the US-SouthWest ControlOne region. Automatic remediation was performed to route around the primary carrier. Some LAX customers with a Cloud gateway assigned in the 64.58.101.0/24 range are not routing back properly from alternate carriers and we are working to resolve this ASAP.

Customers in 64.58.101.0/24 range can contact support for temporary or permanent reassignment to another range.
Jun 28, 12:23 CDT
Jun 28, 2025
Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
UCaaS Intermittent Call Completion Issues
Resolved - All services have returned to normal following the earlier issues affecting call completion and BLF Presence. If you have any questions or need assistance, please contact us at support@cytracom.com or 877-411-2987.
Jun 25, 12:33 CDT
Update - All services have returned to normal following the earlier issues affecting call completion and BLF Presence. The implemented fixes have been effective, and we will continue to monitor to ensure continued stability. If you have any questions or need assistance, please contact us at support@cytracom.com or 877-411-2987.
Jun 25, 12:01 CDT
Monitoring - A fix has been implemented to resolve recent call completion issues, and we are actively monitoring to ensure continued stability. BLF Presence service remains in a degraded state—while a fix has been applied, some customers may still experience intermittent issues. Further investigation is underway to fully restore normal functionality for the BLF Presence services globally.
Jun 25, 11:16 CDT
Identified - The cause for the issue has been identified and a fix is being implemented. BLF Presence may be unavailable until the fix is complete.
Jun 25, 07:59 CDT
Investigating - We are investigating reports of intermittent call failures for our UCaaS customers.
Jun 25, 07:02 CDT
Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
UCaaS Inbound Call Completion Issues
Resolved - This incident has been resolved.
Jun 17, 16:23 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 15:46 CDT
Investigating - We are investigating reports of inbound call failures for our UCaaS customers.
Jun 17, 15:35 CDT
Jun 16, 2025

No incidents reported.

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