Cytracom

All Systems Operational

Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 12, 2025

No incidents reported today.

Dec 11, 2025

No incidents reported.

Dec 10, 2025
Resolved - This incident has been resolved.
Dec 10, 10:37 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 09:14 CST
Identified - The issue has been identified and a fix is being implemented.
Dec 10, 09:11 CST
Investigating - We have identified an issue causing a service outage for a subset of customers in the US-Southeast ControlOne region.

ControlOne Bridges may experience intermittent connectivity.
ControlOne Agents may experience intermittent connectivity or "Retrying" status.

Dec 10, 09:03 CST
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
Resolved - Good news! The calling issue in our latest iOS release has been successfully fixed. An updated version of the app is now available in the Apple App Store.

Please update to the newest version to restore full calling functionality.

If you continue to experience any problems, feel free to reach out to our support team.

Thank you for your patience while we worked through this — we appreciate you!

Dec 4, 14:22 CST
Identified - We’ve identified the issue in the latest iOS App Store release that is affecting calling functionality. Our engineering team has developed a fix and is currently testing it to ensure a stable update.

Once testing is complete, we will submit the corrected version to Apple for approval and will notify you as soon as the update is available to install.

Thank you for your patience — and we apologize for the disruption this may have caused.

Dec 4, 11:21 CST
Investigating - We're aware of an issue in the latest version of our iOS app from the App Store that is affecting calling functionality. Some calls may fail to connect or features may not work as expected after updating.

Our team is actively working on a fix and will release an updated version as soon as possible. We will notify you once the corrected update has been approved and is available to download.

Thank you for your patience — and we apologize for the inconvenience.

Dec 4, 10:19 CST
Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.