Cytracom
All Systems Operational
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ControlOne Routine Maintenance: US-Northwest (SEA) Apr 20, 2024 03:00-06:00 CDT
We will be performing routine maintenance to balance and increase system throughput in the US-Northwest (SEA) ControlOne region during this time. User Zones may experience up to 15 minutes of connectivity interruption or retrying status on a by-tenant basis during this time.
Posted on Apr 16, 2024 - 19:29 CDT
Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
UCaaS Voice Services Routine Maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 22:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 CDT
Scheduled - We will be performing essential infrastructure maintenance during this window. While we do not expect significant impact to services, there is a possibility you may experience intermittent issues with some Cytracom services. We appreciate your patience as we complete this important work to continue providing reliable UCaaS service.
Apr 17, 14:02 CDT
Apr 16, 2024
UCaaS Voice Services Routine Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 22:36 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 CDT
Scheduled - We will be performing essential infrastructure maintenance during this window. While we do not expect significant impact to services, there is a possibility you may experience intermittent issues with some Cytracom services. We appreciate your patience as we complete this important work to continue providing reliable UCaaS service.
Apr 16, 15:34 CDT
Apr 15, 2024
UCaaS Voice Services Routine Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 22:43 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 CDT
Scheduled - We will be performing essential infrastructure maintenance during this window. While we do not expect significant impact to services, there is a possibility you may experience intermittent issues with some Cytracom services. We appreciate your patience as we complete this important work to continue providing reliable UCaaS service.
Apr 15, 13:52 CDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024
ControlOne Routine Security Maintenance: US-Northeast (EWR)
Completed - The scheduled maintenance has been completed successfully.
Apr 13, 23:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 23:00 CDT
Scheduled - The ControlOne US-Northeast region will be undergoing an update to system components during this time. Connectivity will be interrupted for a two minute period during the window, and existing TCP/UDP sessions may time out or experience variable latency.
Mar 19, 16:54 CDT
ControlOne Routine Maintenance: US-Southwest (LAX)
Completed - The scheduled maintenance has been completed.
Apr 13, 05:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 03:00 CDT
Scheduled - We will be performing routine maintenance to balance and increase system throughput in the US-Southwest (LAX) ControlOne region. Bridges and User Zones may experience up to three 5 minute periods of connectivity interruption or agents entering retrying status on a by-tenant basis during this time.
Apr 3, 15:16 CDT
UCaaS Voice Services Routine Maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 22:00 CDT
Scheduled - We will be performing essential infrastructure maintenance during this window. While we do not expect significant impact to services, there is a possibility you may experience intermittent issues with some Cytracom services. We appreciate your patience as we complete this important work to continue providing reliable UCaaS service.
Apr 9, 10:43 CDT
Apr 12, 2024
Apr 11, 2024
UCaaS Voice Services Routine Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 23:04 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 CDT
Scheduled - We will be performing essential infrastructure maintenance during this window. While we do not expect significant impact to services, there is a possibility you may experience intermittent issues with some Cytracom services. We appreciate your patience as we complete this important work to continue providing reliable UCaaS service.
Apr 11, 13:05 CDT
ControlOne Emergency Maintenance: US-Southeast (ATL)
Completed - The scheduled maintenance has been completed.
Apr 11, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 CDT
Scheduled - The ControlOne US-Southeast region will be undergoing an urgent update to system components during this time. Connectivity for a limited subset of customers will be interrupted for a three minute period during the window, and existing TCP/UDP sessions may time out or experience variable latency.
Apr 11, 17:11 CDT
Voice Services Degradation
Resolved - This incident has been resolved.
Apr 11, 12:05 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 11:51 CDT
Identified - We have identified an issue affecting call completion for a subset of our customers. Cytracom Engineering is working to resolve this and will provide updates here.
Apr 11, 11:15 CDT
Apr 10, 2024
Voice Services Outage
Postmortem - Read details
Apr 17, 16:26 CDT
Resolved - This incident has been resolved.
Apr 10, 12:03 CDT
Update - A fix has been implemented and we are monitoring the results.
Apr 10, 11:45 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 11:44 CDT
Investigating - We have identified an issue affecting call completion for a subset of our customers. Cytracom Engineering is working to resolve this and will provide updates here.
Apr 10, 11:39 CDT
Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

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