Cytracom
All Systems Operational
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2024
ControlOne Infrastructure Improvements: US-Southcentral (DFW)
Completed - The scheduled maintenance has been completed.
Nov 20, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 CST
Scheduled - We're upgrading customers to enhanced datacenter infrastructure in the Dallas-Fort Worth area to improve your service performance and reliability. This last batch of customers in the ControlOne US-Southcentral region will experience a brief interruption of less than 10 minutes during this window as they are migrated.

Impact:

Brief connectivity interruption affecting both bridges and agents
Limited to specific subnet customers in the US-Southcentral region

Benefits:

Improved network performance
Increased peak performance capability
Enhanced infrastructure reliability

Need to reschedule? Our support team can work with you to arrange an alternative migration time that better suits your business needs. Please contact us at https://help.cytracom.com/hc/en-us
Nov 18, 14:25 CST
Nov 19, 2024
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
ControlOne Infrastructure Improvements: US-Southcentral (DFW)
Completed - The scheduled maintenance has been completed.
Nov 16, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 CST
Scheduled - We're upgrading customers to enhanced datacenter infrastructure in the Dallas-Fort Worth area to improve your service performance and reliability. A subset of customers in the ControlOne US-Southcentral region will experience a brief interruption of less than 10 minutes during this window as they are migrated.

Impact:

Brief connectivity interruption affecting both bridges and agents
Limited to specific subnet customers in the US-Southcentral region

Benefits:

Improved network performance
Increased peak performance capability
Enhanced infrastructure reliability

Need to reschedule? Our support team can work with you to arrange an alternative migration time that better suits your business needs. Please contact us at https://help.cytracom.com/hc/en-us
Nov 7, 12:59 CST
Nov 15, 2024
Nov 14, 2024
UCaaS Routine Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 22:45 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 CST
Scheduled - We will be performing essential infrastructure maintenance to one of our routers during this window. While we do not expect any impact to services due to available redundancies, there is a possibility you may experience intermittent issues with call completion. We appreciate your patience as we complete this important work to continue providing reliable services.
Nov 14, 12:52 CST
ControlOne Infrastructure Improvements: US-Southcentral (DFW)
Completed - The scheduled maintenance has been completed.
Nov 14, 03:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:30 CST
Scheduled - We're upgrading customers to enhanced datacenter infrastructure in the Dallas-Fort Worth area to improve your service performance and reliability. A subset of customers in the ControlOne US-Southcentral region will experience a brief interruption of less than 10 minutes during this window as they are migrated to the upgraded infrastructure.

Impact:

Brief connectivity interruption affecting both bridges and agents
Limited to specific subnet customers in the US-Southcentral region

Benefits:

Improved network performance
Increased peak performance capability
Enhanced infrastructure reliability

Need to reschedule or ensure you are not included in this batch? Our support team can work with you to arrange an alternative migration time that better suits your business needs. Please contact us at https://help.cytracom.com/hc/en-us
Nov 13, 09:27 CST
Nov 13, 2024
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
ControlOne Emergency Maintenance: US-Southwest (ATL)
Completed - The scheduled maintenance has been completed.
Nov 9, 02:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 01:15 CST
Scheduled - The US-Southwest ControlOne region will be undergoing emergency maintenance to recover from an infrastructure malfunction this afternoon. A brief interruption of less than 5 minutes is expected during this time; bridges and agents may fail open or go into a retrying state during this interruption period.
Nov 8, 16:41 CST
ControlOne Infrastructure Improvements: US-Southcentral (DFW)
Completed - The scheduled maintenance has been completed.
Nov 9, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:00 CST
Scheduled - We're upgrading customers to enhanced datacenter infrastructure in the Dallas-Fort Worth area to improve your service performance and reliability. A subset of customers in the ControlOne US-Southcentral region will experience a brief interruption of less than 10 minutes during this window as they are migrated.

Impact:

Brief connectivity interruption affecting both bridges and agents
Limited to specific subnet customers in the US-Southcentral region

Benefits:

Improved network performance
Increased peak performance capability
Enhanced infrastructure reliability

Need to reschedule? Our support team can work with you to arrange an alternative migration time that better suits your business needs. Please contact us at https://help.cytracom.com/hc/en-us
Nov 7, 12:56 CST
Nov 8, 2024
Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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